Douglas Stone
Author
Language
English
Formats
Description
"The 10th-anniversary edition of the New York Times business bestseller--now updated with "Answers to Ten Questions People Ask." We attempt or avoid difficult conversations every day--whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those...
Author
Publisher
Viking
Pub. Date
2014.
Language
English
Description
"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it...
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