The employee experience : how to attract talent, retain top performers, and drive results

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Published
Hoboken, New Jersey : Wiley, [2017].
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Available Online

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Language
English
ISBN
9781119294207, 1119294207, 9781119294191, 1119294193, 1119294185, 9781119294184

Notes

Bibliography
Includes bibliographical references.
Description
Ever notice how companies with the best service also have the happiest employees' That's no accident. Do you want to build a strong, successful organization' Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce-the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises-collectively known as the Contract-and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: -Make the employee experience a core part of your strategy -Understand employee expectations and bridge the "Expectation Gap" -Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence -Build an employee-employer partnership in creating something extraordinary -Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master's degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
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Citations

APA Citation, 7th Edition (style guide)

Maylett, T., & Wride, M. D. (2017). The employee experience: how to attract talent, retain top performers, and drive results . Wiley.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Maylett, Tracy and Matthew D., Wride. 2017. The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results. Hoboken, New Jersey: Wiley.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Maylett, Tracy and Matthew D., Wride. The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results Hoboken, New Jersey: Wiley, 2017.

Harvard Citation (style guide)

Maylett, T. and Wride, M. D. (2017). The employee experience: how to attract talent, retain top performers, and drive results. Hoboken, New Jersey: Wiley.

MLA Citation, 9th Edition (style guide)

Maylett, Tracy,, and Matthew D. Wride. The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results Wiley, 2017.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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752ac412-3c90-835f-e508-12561b929b68-eng
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Grouped Work ID752ac412-3c90-835f-e508-12561b929b68-eng
Full titleemployee experience how to attract talent retain top performers and drive results
Authormaylett tracy
Grouping Categorybook
Last Update2025-01-24 12:33:29PM
Last Indexed2025-02-07 03:17:19AM

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5050 |a Introduction -- Great expectations -- You're digging in the wrong place -- The expectation gap -- Ask your doctor about expectation alignment dysfunction -- An intentional framework -- Three contracts -- The brand contract -- The transactional contract -- The psychological contract -- Trust -- Moments of truth -- Magic -- Building the extraordinary.
520 |a Ever notice how companies with the best service also have the happiest employees' That's no accident. Do you want to build a strong, successful organization' Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce-the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises-collectively known as the Contract-and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: -Make the employee experience a core part of your strategy -Understand employee expectations and bridge the "Expectation Gap" -Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence -Build an employee-employer partnership in creating something extraordinary -Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master's degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
588 |a Description based on online resource; title from title page (Safari, viewed February 10, 2017).
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650 0|a Employees|x Attitudes.|9 69156
650 0|a Job enrichment.|9 44349
650 0|a Corporate culture.|9 34863
7001 |a Wride, Matthew D.,|e author.
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