Holding the calm : the secret to resolving conflict and diffusing tension
Author
Published
Oakland, CA : Berrett-Koehler Publishers, [2022].
Status
Available Online
Description
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Format
Edition
First edition.
Language
English
ISBN
9781523001958, 152300195X, 9781523001941, 1523001941
Notes
Bibliography
Includes bibliographical references and index.
Description
"In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"-- Provided by publisher.
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O'Reilly O'Reilly Online Learning: Academic/Public Library Edition
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Citations
APA Citation, 7th Edition (style guide)
Abrams, H. (2022). Holding the calm: the secret to resolving conflict and diffusing tension (First edition.). Berrett-Koehler Publishers.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Abrams, Hesha. 2022. Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension. Oakland, CA: Berrett-Koehler Publishers.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Abrams, Hesha. Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension Oakland, CA: Berrett-Koehler Publishers, 2022.
Harvard Citation (style guide)Abrams, H. (2022). Holding the calm: the secret to resolving conflict and diffusing tension. First edn. Oakland, CA: Berrett-Koehler Publishers.
MLA Citation, 9th Edition (style guide)Abrams, Hesha. Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension First edition., Berrett-Koehler Publishers, 2022.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
2d81d5ce-d522-1d24-f6ec-0fb6273d4c75-eng
Grouping Information
| Grouped Work ID | 2d81d5ce-d522-1d24-f6ec-0fb6273d4c75-eng |
|---|---|
| Full title | holding the calm the secret to resolving conflict and diffusing tension |
| Author | abrams hesha |
| Grouping Category | book |
| Last Update | 2025-01-24 12:33:29PM |
| Last Indexed | 2025-04-11 03:07:06AM |
Book Cover Information
| Image Source | contentCafe |
|---|---|
| First Loaded | Aug 13, 2023 |
| Last Used | Jan 10, 2025 |
Marc Record
| First Detected | Mar 20, 2023 10:17:07 AM |
|---|---|
| Last File Modification Time | Dec 17, 2024 08:18:45 AM |
| Suppressed | Record had no items |
MARC Record
| LEADER | 03317cam a22004697i 4500 | ||
|---|---|---|---|
| 001 | on1306331021 | ||
| 003 | OCoLC | ||
| 005 | 20241217081811.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 220328s2022 cau ob 001 0 eng | ||
| 010 | |a 2021062834 | ||
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| 020 | |a 152300195X | ||
| 020 | |a 9781523001941|q (pdf) | ||
| 020 | |a 1523001941 | ||
| 035 | |a (OCoLC)1306331021 | ||
| 037 | |a 9781523001958|b O'Reilly Media | ||
| 040 | |a DLC|b eng|e rda|c DLC|d OCLCO|d OCLCF|d ORMDA|d OCLCQ|d TEF|d OCLCO|d DXU | ||
| 049 | |a MAIN | ||
| 050 | 0 | 0 | |a HM1126 |
| 082 | 0 | 0 | |a 303.6/9|2 23/eng/20220328 |
| 100 | 1 | |a Abrams, Hesha,|e author. | |
| 245 | 1 | 0 | |a Holding the calm :|b the secret to resolving conflict and diffusing tension /|c Hesha Abrams. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Oakland, CA :|b Berrett-Koehler Publishers,|c [2022] | |
| 300 | |a 1 online resource | ||
| 336 | |a text|b txt|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Pt. 1. Words and what to do with them -- pt. 2. Situational awareness : reading the room -- pt. 3. People are weird and wonderful -- pt. 4. Bringing it home, closing the deal, solving the problem, settling the case, and resolving the dispute. | |
| 520 | |a "In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"--|c Provided by publisher. | ||
| 588 | |a Description based on print version record and CIP data provided by publisher; resource not viewed. | ||
| 590 | |a O'Reilly|b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Conflict management.|9 34387 | |
| 650 | 0 | |a Interpersonal communication.|9 43413 | |
| 650 | 0 | |a Mediation.|9 46810 | |
| 776 | 0 | 8 | |i Print version:|a Abrams, Hesha.|t Holding the calm|b First Edition.|d Oakland, CA : Berrett-Koehler Publishers, [2022]|z 9781523001934|w (DLC) 2021062833 |
| 856 | 4 | 0 | |u https://library.access.arlingtonva.us/login?url=https://learning.oreilly.com/library/view/~/9781523001958/?ar|x O'Reilly|z eBook |
| 994 | |a 92|b VIA | ||
| 999 | |c 283614|d 283614 | ||