Holding the calm : the secret to resolving conflict and diffusing tension

Book Cover
Average Rating
Author
Abrams, Hesha,
Published
Oakland, CA : Berrett-Koehler Publishers, [2022].
Status
Available Online

Description

Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how toSpeak into the ears that hear you Be the grown-up in the roomListen to what is not saidCreate small, winnable victoriesPractical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.

More Details

Format
Edition
First edition.
Language
English
ISBN
9781523001958, 152300195X, 9781523001941, 1523001941

Notes

Bibliography
Includes bibliographical references and index.
Description
"In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"-- Provided by publisher.
Local note
O'Reilly O'Reilly Online Learning: Academic/Public Library Edition

Discover More

Also in this Series

Checking series information...

More Like This

  • The 7 principles of conflict resolution: how to resolve disputes, defuse difficult situations and reach agreement Cover
  • Let's talk about it: turning confrontation into collaboration at work Cover
  • A new conflict-resolution model to advance DEI Cover
  • Walk away to win: a playbook to combat workplace bullying Cover
  • Leading the unleadable: how to manage mavericks, cynics, divas and other difficult people Cover
  • The Manager's Answer Book Cover
  • From conflict to convergence: coming together to solve tough problems Cover
  • Learn how to resolve conflicts Cover
  • Bad boss: what to do if you work for one, manage one or are one Cover
  • COMPLEXITY AND LEADERSHIP Cover
  • Politics in the workplace: how can managers keep the peace? Cover
  • Connect: resolve conflict, improve communication, strengthen relationships Cover
  • Turn enemies into allies: the art of peace in the workplace : conflict resolution for leaders, managers, and anyone stuck in the middle Cover
  • Improving the rhythm of your collaboration Cover
  • Public relations and communications: from theory to practice Cover
  • How to get others to adopt your recommendation Cover
  • How to get on with anyone: gain the confidence and charisma to communicate with any personality type Cover
  • Predicting personality: using AI to understand people and win more business Cover
  • Simply put: why clear messages win--and how to design them Cover
  • Think on your feet: tips and tricks to improve your impromptu communication skills on the job Cover
  • The elephant in the room: engaging with the unsaid in groups and organizations Cover
  • Control the Conversation: How to Claim, Deflect and Defend Your Position Through Any Line of Questioning Cover
  • Seeing people through: unleash your leadership potential with the process communication model Cover
  • Real communication: how to be you and lead true Cover
  • Essentials of communication skill and skill enhancement: a primer for students and professionals Cover

Reviews from GoodReads

Loading GoodReads Reviews.

Citations

APA Citation, 7th Edition (style guide)

Abrams, H. (2022). Holding the calm: the secret to resolving conflict and diffusing tension (First edition.). Berrett-Koehler Publishers.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Abrams, Hesha. 2022. Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension. Oakland, CA: Berrett-Koehler Publishers.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Abrams, Hesha. Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension Oakland, CA: Berrett-Koehler Publishers, 2022.

Harvard Citation (style guide)

Abrams, H. (2022). Holding the calm: the secret to resolving conflict and diffusing tension. First edn. Oakland, CA: Berrett-Koehler Publishers.

MLA Citation, 9th Edition (style guide)

Abrams, Hesha. Holding the Calm: The Secret to Resolving Conflict and Diffusing Tension First edition., Berrett-Koehler Publishers, 2022.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

Staff View

Grouped Work ID
2d81d5ce-d522-1d24-f6ec-0fb6273d4c75-eng
Go To Grouped Work View in Staff Client

Grouping Information

Grouped Work ID2d81d5ce-d522-1d24-f6ec-0fb6273d4c75-eng
Full titleholding the calm the secret to resolving conflict and diffusing tension
Authorabrams hesha
Grouping Categorybook
Last Update2025-01-24 12:33:29PM
Last Indexed2025-05-22 03:09:05AM

Book Cover Information

Image Sourcesyndetics
First LoadedAug 13, 2023
Last UsedMay 23, 2025

Marc Record

First DetectedMar 20, 2023 10:17:07 AM
Last File Modification TimeDec 17, 2024 08:18:45 AM
SuppressedRecord had no items

MARC Record

LEADER03317cam a22004697i 4500
001on1306331021
003OCoLC
00520241217081811.0
006m     o  d        
007cr |||||||||||
008220328s2022    cau     ob    001 0 eng  
010 |a  2021062834
020 |a 9781523001958|q (epub)
020 |a 152300195X
020 |a 9781523001941|q (pdf)
020 |a 1523001941
035 |a (OCoLC)1306331021
037 |a 9781523001958|b O'Reilly Media
040 |a DLC|b eng|e rda|c DLC|d OCLCO|d OCLCF|d ORMDA|d OCLCQ|d TEF|d OCLCO|d DXU
049 |a MAIN
05000|a HM1126
08200|a 303.6/9|2 23/eng/20220328
1001 |a Abrams, Hesha,|e author.
24510|a Holding the calm :|b the secret to resolving conflict and diffusing tension /|c Hesha Abrams.
250 |a First edition.
264 1|a Oakland, CA :|b Berrett-Koehler Publishers,|c [2022]
300 |a 1 online resource
336 |a text|b txt|2 rdacontent
337 |a computer|b c|2 rdamedia
338 |a online resource|b cr|2 rdacarrier
504 |a Includes bibliographical references and index.
5050 |a Pt. 1. Words and what to do with them -- pt. 2. Situational awareness : reading the room -- pt. 3. People are weird and wonderful -- pt. 4. Bringing it home, closing the deal, solving the problem, settling the case, and resolving the dispute.
520 |a "In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"--|c Provided by publisher.
588 |a Description based on print version record and CIP data provided by publisher; resource not viewed.
590 |a O'Reilly|b O'Reilly Online Learning: Academic/Public Library Edition
650 0|a Conflict management.|9 34387
650 0|a Interpersonal communication.|9 43413
650 0|a Mediation.|9 46810
77608|i Print version:|a Abrams, Hesha.|t Holding the calm|b First Edition.|d Oakland, CA : Berrett-Koehler Publishers, [2022]|z 9781523001934|w (DLC) 2021062833
85640|u https://library.access.arlingtonva.us/login?url=https://learning.oreilly.com/library/view/~/9781523001958/?ar|x O'Reilly|z eBook
994 |a 92|b VIA
999 |c 283614|d 283614