Design thinking for training and development : creating learning journeys that get results

Book Cover
Average Rating
Author
Boller, Sharon,
Published
Alexandria, VA : Association for Talent Development, [2020].
Status
Available Online

Description

Better Learning Solutions Through Better Learning ExperiencesWhen training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance.Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience.In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to:

  • Get perspective.
  • Refine the problem.
  • Ideate and prototype.
  • Iterate (develop, test, pilot, and refine).
  • Implement.Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand.Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include:
  • a strategy blueprint to uncover what a stakeholder is trying to solve
  • an empathy map to capture the learner’s thoughts, actions, motivators, and challenges
  • an experience map to better understand how the learner performs.With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

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    Format
    Language
    English
    ISBN
    9781950496198, 1950496198

    Notes

    Bibliography
    Includes bibliographical references and index.
    Description
    "Design thinking for training and development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective, Refine the problem, ideate and prototype, Iterate (develop, test, pilot, and refine), Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand." provided by publisher
    Local note
    O'Reilly O'Reilly Online Learning: Academic/Public Library Edition

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    Citations

    APA Citation, 7th Edition (style guide)

    Boller, S., & Fletcher, L. (2020). Design thinking for training and development: creating learning journeys that get results . Association for Talent Development.

    Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

    Boller, Sharon and Laura, Fletcher. 2020. Design Thinking for Training and Development: Creating Learning Journeys That Get Results. Alexandria, VA: Association for Talent Development.

    Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

    Boller, Sharon and Laura, Fletcher. Design Thinking for Training and Development: Creating Learning Journeys That Get Results Alexandria, VA: Association for Talent Development, 2020.

    Harvard Citation (style guide)

    Boller, S. and Fletcher, L. (2020). Design thinking for training and development: creating learning journeys that get results. Alexandria, VA: Association for Talent Development.

    MLA Citation, 9th Edition (style guide)

    Boller, Sharon,, and Laura Fletcher. Design Thinking for Training and Development: Creating Learning Journeys That Get Results Association for Talent Development, 2020.

    Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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    533d6920-94ab-6962-d68e-bb17f29d12a5-eng
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    Full titledesign thinking for training and development creating learning journeys that get results
    Authorboller sharon
    Grouping Categorybook
    Last Update2025-04-10 03:31:15AM
    Last Indexed2025-05-22 03:16:20AM

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