Firing the right customers is good business : not every customer is an asset to your company, but determining who to cull, and how, can be a challenge
Description
More Details
Notes
Also in this Series
Citations
Pedersen, C., & Ritter, T. (2024). Firing the right customers is good business: not every customer is an asset to your company, but determining who to cull, and how, can be a challenge ([First edition].). MIT Sloan Management Review.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Pedersen, Carsten and Thomas Ritter. 2024. Firing the Right Customers Is Good Business: Not Every Customer Is an Asset to Your Company, but Determining Who to Cull, and How, Can Be a Challenge. [Cambridge, Massachusetts]: MIT Sloan Management Review.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Pedersen, Carsten and Thomas Ritter. Firing the Right Customers Is Good Business: Not Every Customer Is an Asset to Your Company, but Determining Who to Cull, and How, Can Be a Challenge [Cambridge, Massachusetts]: MIT Sloan Management Review, 2024.
Harvard Citation (style guide)Pedersen, C. and Ritter, T. (2024). Firing the right customers is good business: not every customer is an asset to your company, but determining who to cull, and how, can be a challenge. [First edn]. [Cambridge, Massachusetts]: MIT Sloan Management Review.
MLA Citation, 9th Edition (style guide)Pedersen, Carsten,, and Thomas Ritter. Firing the Right Customers Is Good Business: Not Every Customer Is an Asset to Your Company, but Determining Who to Cull, and How, Can Be a Challenge [First edition]., MIT Sloan Management Review, 2024.
Staff View
Grouping Information
| Grouped Work ID | d921f6a0-7134-b6ee-8ffd-757a8c318fe3-eng |
|---|---|
| Full title | firing the right customers is good business not every customer is an asset to your company but determining who to cull and how can be a challenge |
| Author | pedersen carsten |
| Grouping Category | book |
| Last Update | 2024-12-17 08:40:50AM |
| Last Indexed | 2024-12-17 08:43:03AM |
Book Cover Information
| Image Source | default |
|---|---|
| First Loaded | Dec 23, 2024 |
| Last Used | Dec 23, 2024 |
Marc Record
| First Detected | Dec 16, 2024 10:03:31 PM |
|---|---|
| Last File Modification Time | Dec 17, 2024 08:28:17 AM |
| Suppressed | Record had no items |
MARC Record
| LEADER | 01957nam a22004097i 4500 | ||
|---|---|---|---|
| 001 | on1423518500 | ||
| 003 | OCoLC | ||
| 005 | 20241217082631.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 240227s2024 mau ob 000 0 eng d | ||
| 024 | 8 | |a 53863MIT65328 | |
| 035 | |a (OCoLC)1423518500 | ||
| 037 | |a 53863MIT65328|b O'Reilly Media | ||
| 040 | |a ORMDA|b eng|e rda|e pn|c ORMDA|d OCLCO | ||
| 049 | |a MAIN | ||
| 050 | 4 | |a HF5415.5 | |
| 082 | 0 | 4 | |a 658.8/12|2 23/eng/20240227 |
| 100 | 1 | |a Pedersen, Carsten,|e author. | |
| 245 | 1 | 0 | |a Firing the right customers is good business :|b not every customer is an asset to your company, but determining who to cull, and how, can be a challenge /|c Carsten Pedersen, Thomas Ritter. |
| 250 | |a [First edition]. | ||
| 264 | 1 | |a [Cambridge, Massachusetts] :|b MIT Sloan Management Review,|c 2024. | |
| 300 | |a 1 online resource (6 pages) | ||
| 336 | |a text|b txt|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 500 | |a Reprint #65328. | ||
| 504 | |a Includes bibliographical references. | ||
| 520 | |a Choosing to deliberately lose a customer might violate prevailing wisdom, but not all customers are good for your business. The authors suggest that business leaders should focus on customer needs, behavior, and value when deciding which customers to cull in order to improve profitability and better serve other customers. They also describe the pros and cons of different approaches to ending customer relationships. | ||
| 590 | |a O'Reilly|b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer relations|x Management.|9 77002 | |
| 650 | 0 | |a Marketing.|9 46420 | |
| 650 | 0 | |a Sales.|9 54103 | |
| 700 | 1 | |a Ritter, Thomas,|d 1970-|e author. | |
| 856 | 4 | 0 | |u https://library.access.arlingtonva.us/login?url=https://learning.oreilly.com/library/view/~/53863MIT65328/?ar|x O'Reilly|z eBook |
| 994 | |a 92|b VIA | ||
| 999 | |c 356047|d 356047 | ||