Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition
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Format
Edition
1st edition.
Language
English
ISBN
9781787783126, 178778312X
UPC
9781787783126
Notes
Description
Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!
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Made available through: Safari, an O'Reilly Media Company.
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O'Reilly O'Reilly Online Learning: Academic/Public Library Edition
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Citations
APA Citation, 7th Edition (style guide)
Agutter, C. (2021). Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition (1st edition.). IT Governance Publishing.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Agutter, Claire. 2021. Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition. IT Governance Publishing.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Agutter, Claire. Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition IT Governance Publishing, 2021.
Harvard Citation (style guide)Agutter, C. (2021). Service integration and management (SIAM™) foundation body of knowledge (bok), second edition. 1st edn. IT Governance Publishing.
MLA Citation, 9th Edition (style guide)Agutter, Claire. Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second Edition 1st edition., IT Governance Publishing, 2021.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouped Work ID
5711546e-50b1-84f3-016c-27b48451119a-eng
Grouping Information
| Grouped Work ID | 5711546e-50b1-84f3-016c-27b48451119a-eng |
|---|---|
| Full title | service integration and management siamtm foundation body of knowledge bok |
| Author | agutter claire |
| Grouping Category | book |
| Last Update | 2025-01-24 12:33:29PM |
| Last Indexed | 2025-05-22 03:17:02AM |
Book Cover Information
| Image Source | syndetics |
|---|---|
| First Loaded | Dec 26, 2024 |
| Last Used | May 19, 2025 |
Marc Record
| First Detected | Dec 16, 2024 11:19:21 PM |
|---|---|
| Last File Modification Time | Dec 17, 2024 08:17:04 AM |
| Suppressed | Record had no items |
MARC Record
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| 100 | 1 | |a Agutter, Claire,|e author.|9 414289 | |
| 245 | 1 | 0 | |a Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition /|c Agutter, Claire. |
| 250 | |a 1st edition. | ||
| 264 | 1 | |b IT Governance Publishing,|c 2021. | |
| 300 | |a 1 online resource (214 pages) | ||
| 336 | |a text|b txt|2 rdacontent | ||
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| 505 | 0 | |a Cover -- Title -- Copyright -- Foreword -- Contents -- Chapter 1: Introduction to Service Integration and Management (SIAM) -- 1.1 What is SIAM? -- 1.1.1 The SIAM ecosystem -- 1.1.2 SIAM practices -- 1.1.3 SIAM and processes -- 1.1.4 SIAM functions -- 1.1.5 SIAM roles -- 1.1.6 SIAM structural elements -- 1.1.7 SIAM models -- 1.1.8 SIAM contractual and sourcing considerations -- 1.2 The history of SIAM -- 1.2.1 SIAM as a concept -- 1.2.2 The emergence of the term 'SIAM' -- 1.2.3 Growth and adoption of SIAM within the UK government -- 1.2.4 SIAM history -- 1.3 The purpose of SIAM -- 1.4 The scope of SIAM -- 1.4.1 Types of service -- 1.5 SIAM and the business strategy -- 1.5.1 Why change? -- 1.5.2 Drivers for SIAM -- 1.6 Value to the organization -- the SIAM business case -- 1.6.1 Improved service quality -- 1.6.2 Optimized costs and improved value -- 1.6.3 Improved governance and control -- 1.6.4 Improved flexibility -- Chapter 2: SIAM roadmap -- 2.1 Discovery & amp -- Strategy -- 2.1.1 Objectives -- 2.1.2 Triggers -- 2.1.3 Inputs -- 2.1.4 Activities -- 2.1.5 Outputs -- 2.2 Plan & amp -- Build -- 2.2.1 Objectives -- 2.2.2 Triggers -- 2.2.3 Inputs -- 2.2.4 Activities -- 2.2.5 Outputs -- 2.3 Implement -- 2.3.1 Objectives -- 2.3.2 Triggers -- 2.3.3 Inputs -- 2.3.4 Activities -- 2.3.5 Outputs -- 2.4 Run & amp -- Improve -- 2.4.1 Objectives -- 2.4.2 Triggers -- 2.4.3 Inputs -- 2.4.4 Activities -- 2.4.5 Outputs -- Chapter 3: SIAM structures -- 3.1 Externally sourced service integrator -- 3.1.1 When does a customer use this structure? -- 3.1.2 Advantages -- 3.1.3 Disadvantages -- 3.2 Internally sourced service integrator -- 3.2.1 When does a customer use this structure? -- 3.2.2 Advantages -- 3.2.3 Disadvantages -- 3.3 Hybrid service integrator -- 3.3.1 When does a customer use this structure? -- 3.3.2 Advantages -- 3.3.3 Disadvantages. | |
| 505 | 8 | |a 3.4 Lead supplier as service integrator -- 3.4.1 When does a customer use this structure? -- 3.4.2 Advantages -- 3.4.3 Disadvantages -- Chapter 4: SIAM and other practices -- 4.1 Service management -- 4.1.1 What is ITIL? -- 4.1.2 VeriSM -- 4.1.3 ISO standards -- 4.2 COBIT -- 4.2.1 What is COBIT? -- 4.2.2 COBIT in a SIAM ecosystem -- 4.3 Lean -- 4.3.1 What is Lean? -- 4.3.2 Lean in a SIAM ecosystem -- 4.4 DevOps -- 4.4.1 What is DevOps? -- 4.4.2 DevOps in a SIAM ecosystem -- 4.5 Agile, including Agile Service Management -- 4.5.1 agile, Agile and agility -- 4.5.2 What is Agile? -- 4.5.3 What is Agile Service Management? -- 4.5.4 Agile in a SIAM ecosystem -- 4.5.5 Agile Service Management in a SIAM ecosystem -- Chapter 5: SIAM roles and responsibilities -- 5.1 Roles and the SIAM roadmap -- 5.1.1 Definition of principles and policies -- 5.1.2 Design -- 5.1.3 Allocation -- 5.1.4 Monitoring and improvement -- 5.2 How is a role different in a SIAM ecosystem? -- 5.2.1 The role of the customer organization -- 5.2.2 The role of retained capabilities -- 5.2.3 The role of the service integrator -- 5.2.4 The role of service providers -- 5.3 Role description: Customer organization, including retained capabilities -- 5.4 Role description: Service integrator -- 5.5 Role description: Service provider -- 5.6 Governance roles -- 5.6.1 Strategic governance: Executive boards -- 5.6.2 Tactical board -- 5.6.3 Operational boards -- 5.6.4 Operational board: Integrated change advisory board -- 5.7 Operational roles -- 5.7.1 Knowledge management forum -- 5.7.2 Continual improvement forum -- 5.7.3 Major incident working group -- 5.8 The service desk in a SIAM ecosystem -- Chapter 6: SIAM practices -- 6.1 People practices: Managing cross-functional teams -- 6.1.1 Challenges related to cross-functional teams -- 6.1.2 Practices for managing cross-functional teams. | |
| 505 | 8 | |a 6.2 Process practices: Integrating processes across service providers -- 6.2.1 Challenges related to integrating processes across service providers -- 6.2.2 Practices for integrating processes across service providers -- 6.3 Measurement practices: Enable and report on end-to-end services -- 6.3.1 Challenges related to enabling and reporting on end-to-end services -- 6.3.2 Practices for enabling and reporting on end-to-end services -- 6.4 Technology practices: creating a tooling strategy -- 6.4.1 Challenges related to creating a tooling strategy -- 6.4.2 Practices related to creating a tooling strategy -- Chapter 7: SIAM cultural considerations -- 7.1 Cultural change -- 7.1.1 What does this mean in a SIAM environment? -- 7.1.2 Why is it important? -- 7.1.3 What challenges will be faced? -- 7.1.4 How can they be resolved? -- 7.1.5 Cultural change and the SIAM structures -- 7.2 Collaboration and cooperation -- 7.2.1 What does this mean in a SIAM ecosystem? -- 7.2.2 Why is it important? -- 7.2.3 What challenges will be faced? -- 7.2.4 How can they be resolved? -- 7.2.5 Collaboration and cooperation and the SIAM structures -- 7.3 Cross-service provider organization -- 7.3.1 What does this mean in a SIAM ecosystem? -- 7.3.2 Why is it important? -- 7.3.3 What challenges will be faced? -- 7.3.4 How can they be resolved? -- 7.3.5 Cross-service provider organization and the SIAM structures -- Chapter 8: Challenges and risks -- 8.1 Challenge: Building the business case -- 8.1.1 Which parties will this challenge affect? -- 8.1.2 Which roadmap stage will this challenge affect? -- 8.1.3 Associated risks -- 8.1.4 Potential mitigation -- 8.2 Challenge: Level of control and ownership -- 8.2.1 Which parties will this challenge affect? -- 8.2.2 Which roadmap stage will this challenge affect? -- 8.2.3 Associated risks -- 8.2.4 Potential mitigation. | |
| 505 | 8 | |a 8.3 Challenge: Commercial challenges -- 8.3.1 Which parties will this challenge affect? -- 8.3.2 Which roadmap stage will this challenge affect? -- 8.3.3 Associated risks -- 8.3.4 Potential mitigation -- 8.4 Challenge: Security -- 8.4.1 Which parties will this challenge affect? -- 8.4.2 Which roadmap stage will this challenge affect? -- 8.4.3 Associated risks -- 8.4.4 Potential mitigation -- 8.5 Challenge: Cultural fit and behaviors -- 8.5.1 Which parties will this challenge affect? -- 8.5.2 Which roadmap stage will this challenge affect? -- 8.5.3 Associated risks -- 8.5.4 Potential mitigation -- 8.6 Challenge: Measuring success -- 8.6.1 Which parties will this challenge affect? -- 8.6.2 Which roadmap stage will this challenge affect? -- 8.6.3 Associated risks -- 8.6.4 Potential mitigation -- Appendix A: Glossary of terms -- Appendix B: The SIAM™ Process Guides -- 1. What is a process? -- 2. Processes and the SIAM ecosystem -- 2.1 Process guides -- 3. Common SIAM considerations -- 3.1 Complexity -- 3.2 Who owns the end-to-end process? -- 3.3 Toolset considerations -- 3.4 Data and information considerations -- 3.4.1 Who owns the data? -- 3.4.2 Who owns the intellectual property on artefacts? -- 3.4.3 Is data and information consistent? -- 3.4.4 How is access to shared data, information and tools controlled? -- 3.4.5 Who is responsible for process improvement? -- 3.4.6 How will compliance and assurance be managed? -- 4. Process guide: Service portfolio management -- 4.1 Process purpose -- 4.2 SIAM considerations -- 4.3 Generic process information -- 4.3.1 Activities -- 4.3.2 Example roles -- 4.3.3 Example metrics -- 4.3.4 Example inputs and outputs -- 5. Process guide: Monitoring and measuring -- 5.1 Process purpose -- 5.2 SIAM considerations -- 5.3 Generic process information -- 5.3.1 Activities -- 5.3.2 Example roles -- 5.3.3 Example metrics. | |
| 505 | 8 | |a 5.3.4 Example inputs and outputs -- 6. Process guide: Event management -- 6.1 Process purpose -- 6.2 SIAM considerations -- 6.3 Generic process information -- 6.3.1 Activities -- 6.3.2 Example roles -- 6.3.3 Example metrics -- 6.3.4 Example inputs and outputs -- 6.3.5 Event management outputs can include -- 7. Process guide: Request management -- 7.1 Process purpose -- 7.2 SIAM considerations -- 7.3 Generic process information -- 7.3.1 Activities -- 7.3.2 Example roles -- 7.3.3 Example metrics -- 7.3.4 Example inputs and outputs -- 8. Process guide: Incident management -- 8.1 Process purpose -- 8.2 SIAM considerations -- 8.3 Generic process information -- 8.3.1 Activities -- 8.3.2 Example roles -- 8.3.3 Example metrics -- 8.3.4 Example inputs and outputs -- 9. Process guide: Problem management -- 9.1 Process purpose -- 9.2 SIAM considerations -- 9.3 Generic process information -- 9.3.1 Activities -- 9.3.2 Example roles -- 9.3.3 Example metrics -- 9.3.4 Example inputs and outputs -- 10. Process guide: Change and release management -- 10.1 Process purpose -- 10.2 SIAM considerations -- 10.3 Generic process information -- 10.3.1 Activities -- 10.3.2 Example roles -- 10.3.3 Example metrics -- 10.3.4 Example inputs and outputs -- 11. Process guide: Configuration management -- 11.1 Process purpose -- 11.2 SIAM considerations -- 11.3 Generic process information -- 11.3.1 Activities -- 11.3.2 Example roles -- 11.3.3 Example metrics -- 11.3.4 Example inputs and outputs -- 12. Process guide: Service level management -- 12.1 Process purpose -- 12.2 SIAM considerations -- 12.3 Generic process information -- 12.3.1 Activities -- 12.3.2 Example roles -- 12.3.3 Example metrics -- 12.3.4 Example inputs and outputs -- 13. Process guide: Supplier management -- 13.1 Process purpose -- 13.2 SIAM considerations -- 13.3 Generic process information -- 13.3.1 Activities. | |
| 520 | |a Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization! | ||
| 542 | |f IT Governance Publishing ©|g 2021 | ||
| 550 | |a Made available through: Safari, an O'Reilly Media Company. | ||
| 588 | 0 | |a Online resource; Title from title page (viewed July 20, 2021). | |
| 590 | |a O'Reilly|b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 653 | |a Technology | ||
| 653 | |a Technology & Engineering | ||
| 710 | 2 | |a O'Reilly for Higher Education (Firm),|e distributor. | |
| 710 | 2 | |a Safari, an O'Reilly Media Company. | |
| 856 | 4 | 0 | |u https://library.access.arlingtonva.us/login?url=https://learning.oreilly.com/library/view/~/9781787783126/?ar|x O'Reilly|z eBook |
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