Part 1: Etiquette guidelines. Defining etiquette in the digital age ; The legal ins and outs of etiquette ; Minding your online manners at any age
Part 2: Social media etiquette. Learning the language of social media ; Sharing your thoughts in posts and comments ; Handling negative comments and reviews ; Going viral : the good, the bad, and the unintended ; Group decorum ; Being likeable during livestreaming
Part 3: Email courtesies. Email best practices that won't let you down ; Spam, the law, and you
Part 4: Virtual meeting manners. The basics of virtual meetings ; Leading a virtual meeting ; Making an appearance at a virtual meeting ; Webinar and online event properties
Part 5: Mobile mien. Context in messaging and SMS ; No one wants to hear your phone ; When and how to use text messaging SMS ; Pleasant direct messaging
Part 6: The part of tens. Ten good manners to follow ; Ten bad behaviors to avoid.