Virtual reference best practices: tailoring services to your library

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American Library Association,
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Kern (digital services coordinator, Central Reference Services, U. of Illinois at Urbana) writes on tools and decision-making processes that can help a library evaluate and launch virtual reference services. The logic follows from the recently published Virtual Reference Service Guidelines from the Reference and User Services Association; this guideline is also published in an appendix. Annotation ©2009 Book News, Inc., Portland, OR (
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Grouped Work ID 04bbb52c-943b-19bf-6177-b8362a279fe3
full_title virtual reference best practices tailoring services to your library
author kern m kathleen
grouping_category book
lastUpdate 2017-06-24 11:17:37AM

Solr Details

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author Kern, M. Kathleen.
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owning_library_arlington Arlington Public Library, Aurora Hills, Central, Cherrydale, Columbia Pike, Connection Crystal City, Detention Center, Glencarlyn, Local History, Plaza, Shirlington, Westover
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primary_isbn 9780838909751
publishDate 2009
record_details ils:.b12972812|Book|Books||English|American Library Association,|2009.|viii, 148 p. : ill. ; 28 cm.
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subject_facet APL Professional Collection, Electronic reference services (Libraries)
title_display Virtual reference best practices : tailoring services to your library
title_full Virtual reference best practices : tailoring services to your library / M. Kathleen Kern
title_short Virtual reference best practices :
title_sub tailoring services to your library