Virtual reference best practices: tailoring services to your library

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American Library Association,
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Kern (digital services coordinator, Central Reference Services, U. of Illinois at Urbana) writes on tools and decision-making processes that can help a library evaluate and launch virtual reference services. The logic follows from the recently published Virtual Reference Service Guidelines from the Reference and User Services Association; this guideline is also published in an appendix. Annotation ©2009 Book News, Inc., Portland, OR (
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Grouped Work ID 04bbb52c-943b-19bf-6177-b8362a279fe3
full_title virtual reference best practices tailoring services to your library
author kern m kathleen
grouping_category book
lastUpdate 2017-06-24 11:17:37AM

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author Kern, M. Kathleen.
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physical viii, 148 p. : ill. ; 28 cm.
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table_of_contents Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.
target_audience Adult
target_audience_full Adult
title Virtual reference best practices : tailoring services to your library
title_display Virtual reference best practices : tailoring services to your library
title_full Virtual reference best practices : tailoring services to your library / M. Kathleen Kern
title_short Virtual reference best practices :
title_sort virtual reference best practices tailoring services to your library
title_sub tailoring services to your library