Remarkable service: a guide to winning and keeping customers for servers, managers, and restaurant owners

Book Cover
Average Rating
Publisher:
Wiley ;
Pub. Date:
2009.
Language:
English
Description
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.

Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

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ISBN:
9780470197400
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Grouping Information

Grouped Work ID 14c910fc-74b6-8731-3ee4-7bf4053767dc
full_title remarkable service a guide to winning and keeping customers for servers managers and restaurant owne
author the culinary institute of america
grouping_category book
lastUpdate 2017-09-06 04:59:27AM

Solr Details

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author2-role Culinary Institute of America.
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record_details ils:.b12943769|Book|Books|2nd ed.|English|Wiley ;|2009.|ix, 294 p. : ill. ; 23 cm.
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subject_facet Food service management, Hospitality industry
title_display Remarkable service : a guide to winning and keeping customers for servers, managers, and restaurant owners
title_full Remarkable service : a guide to winning and keeping customers for servers, managers, and restaurant owners / the Culinary Institute of America
title_short Remarkable service :
title_sub a guide to winning and keeping customers for servers, managers, and restaurant owners