Remarkable service: a guide to winning and keeping customers for servers, managers, and restaurant owners
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.
Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
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|Grouped Work ID||14c910fc-74b6-8731-3ee4-7bf4053767dc|
|Grouping Title||remarkable service a guide to winning and keeping customers for servers managers and restaurant owne|
|Grouping Author||the culinary institute of america|
|Last Grouping Update||2018-08-06 04:40:45AM|
|Last Indexed||2018-09-19 04:53:03AM|
|author2-role||Culinary Institute of America.|
|detailed_location_arlington||Central Adult Nonfiction|
|item_details||ils:.b12943769|.i13886915|Central Adult Nonfiction|647.95 REMAR 2009|||1|false|false|||||On Shelf|Sep 05, 2017|can|||
|local_callnumber_arlington||647.95 REMAR 2009|
|owning_library_arlington||Arlington Public Library, Aurora Hills, Central, Cherrydale, Columbia Pike, Connection Crystal City, Detention Center, Glencarlyn, Local History, Plaza, Shirlington, Westover|
|record_details||ils:.b12943769|Book|Books|Second edition.|English|Wiley,|2009.|ix, 294 pages : illustrations ; 23 cm.|
|subject_facet||Food service management, Hospitality industry|
|title_display||Remarkable service : a guide to winning and keeping customers for servers, managers, and restaurant owners|
|title_full||Remarkable service : a guide to winning and keeping customers for servers, managers, and restaurant owners / the Culinary Institute of America|
|title_short||Remarkable service :|
|title_sub||a guide to winning and keeping customers for servers, managers, and restaurant owners|