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The tyranny of metrics
The tyranny of metrics
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Author
Muller, Jerry Z
Publisher
Princeton University Press
Publication Date
[2018]
Language
English
Book
Show Edition
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Shirlington - Adult Nonfiction
658.4013 MULLE
1 available
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ISBN
9780691174952
Table of Contents
From the Book
I. The argument
The argument in a nutshell
Recurring flaws
II. The background
The origins of measuring and paying for performance
Why metrics became so popular
Principals, agents, and motivation
Philosophical critiques
III. The mismeasure of all things? : case studies
Colleges and universities
Schools
Medicine
Policing
The military
Business and finance
Philanthropy and foreign aid
Excursus
When transparency is the enemy of performance: politics, diplomacy, intelligence, and marriage
IV. Conclusions
Unintended but predictable negative consequences
When and how to use metrics: a checklist.
Subjects
Subjects
Organizational effectiveness -- Measurement
Performance -- Evaluation
Performance standards
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