Machine generated contents note: pt. ONE Essentials of Engagement -- 1.Bury Your Boomerangs -- 2.Affirm What's Good -- 3.Connect with Core Desires -- pt. TWO Six Ways to Make a Lasting Impression -- 1.Take Interest in Others' Interests -- 2.Smile -- 3.Reign with Names -- 4.Listen Longer -- 5.Discuss What Matters to Them -- 6.Leave Others a Little Better -- pt. THREE How to Merit and Maintain Others' Trust -- 1.Avoid Arguments -- 2.Never Say, "You're Wrong" -- 3.Admit Faults Quickly and Emphatically -- 4.Begin in a Friendly Way -- 5. Access Affinity -- 6.Surrender the Credit -- 7.Engage with Empathy -- 8.Appeal to Noble Motives -- 9.Share Your Journey -- 10.Throw Down a Challenge -- pt. FOUR How to Lead Change Without Resistance or Resentment -- 1.Begin on a Positive Note -- 2.Acknowledge Your Baggage -- 3.Call Out Mistakes Quietly -- 4.Ask Questions Instead of Giving Direct Orders -- 5.Mitigate Fault -- 6.Magnify Improvement -- 7.Give Others a Fine Reputation to Live Up To --
Contents note continued: 8.Stay Connected on Common Ground.