Leading the unleadable: how to manage mavericks, cynics, divas and other difficult people

Part 1. The call to exceptional leadership. The leadership crisis point ; Accept the call of exceptional leadership ; The mindset to lead the unleadable

part 2. The leader in action: spotting trouble, dealing with trouble. Fine-tune your radar for trouble ; Take action: transforming the troublesome ; Follow through: a bridge to enduring improvement ; Decision time: remove or improve?

part 3. The leader in action: preventing trouble. The need for mountains ; Set expectations of excellence ; Expecting excellence every day ; Exceptional starts lead to exceptional results

part 4. Leading leaders. Lead leaders: growing proven ability ; Leader, lead thyself: exceptional self-leadership ; Closing notes on transforming the troublesome to the tremendous.