What is empathy? / Daniel Goleman. And why it's important
Why compassion is a better managerial tactic than toughness / Emma Seppala. An angry response erodes loyalty and trust
What great listeners actually do / Jack Zenger and Joseph Folkman. Understand the other person's emotions
Empathy is key to a great meeting / Annie McKee. Grasp the conflicts in the group
A process for empathetic product design / Jon Kolko. A focus on people
How Facebook uses empathy to keep user data safe / Melissa Luu-Van. Understand the people you're protecting. It's harder to empathize with people when you've been in their shoes / Rachel Ruttan, Mary-Hunter McDonnell, and Loran Nordgren. You have to work harder to focus on their needs
Becoming more powerful makes you less empathetic / Lou Solomon. Ask for feedback to stay down to earth
The limits of empathy / Adam Waytz. It's exhausting
What the Dalai Lama taught Daniel Goleman about emotional intelligence
An interview with Daniel Goleman by Andrea Ovans.
