Conflict Between Staff & Relatives (2:00)
Aggressive vs. Appropriate Response to Conflict (1:27)
Positive Responses to Conflict (1:07)
Conflict Between Peers (1:01)
Successful Conflict Resolution (1:56)
Conflict Between Staff & Doctors (1:24)
Successful Conflict Resolution: Broken Record (1:48)
Conflict Between Staff & Administration: Passive and Aggressive (1:22)
Successful Conflict Resolution: Workable Compromise (1:35)
Preparation for Conflict Resolution (1:04)
Review of Techniques (0:52)
Effective Conflict Resolution Techniques (2:01)
