Working with difficult people

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Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to:understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserableThis revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.
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Conflict management
9780814410356 (electronic bk.)
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Grouped Work ID 55a31b5d-a4f9-c310-82de-ab320cb5aef9
full_title working with difficult people
author lundin william
grouping_category book
lastUpdate 2017-11-17 04:59:14AM

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accelerated_reader_point_value 0
accelerated_reader_reading_level 0
auth_author2 Dobson, Michael Singer., Lundin, Kathleen, 1935-
author Lundin, William, 1923-
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author_display Lundin, William
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primary_isbn 9780814401682
publishDate 2009
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series WorkSmart
series_with_volume WorkSmart
subject_facet Conflict management -- Case studies, Interpersonal conflict -- Case studies, Interpersonal relations -- Case studies
title_display Working with difficult people
title_full Working with difficult people / William Lundin, Kathleen Lundin, and Michael S. Dobson, Working with difficult people [electronic resource] / William Lundin, Kathleen Lundin, and Michael S. Dobson
title_short Working with difficult people