Working with difficult people

Book Cover
Average Rating
Series:
Publisher:
AMACOM,
Pub. Date:
c2009.
Language:
English
Description
Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to:understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserableThis revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.
More Details
Contributors:

Conflict management
qeBook.
5203279
9780814410356 (electronic bk.)
ISBN:
9780814401682
9780814410356
Also in this Series
More Like This
Reviews from GoodReads
Loading GoodReads Reviews.
Staff View

Grouping Information

Grouped Work ID 55a31b5d-a4f9-c310-82de-ab320cb5aef9
full_title working with difficult people
author lundin william
grouping_category book
lastUpdate 2017-11-17 04:59:14AM

Solr Details

accelerated_reader_interest_level
accelerated_reader_point_value 0
accelerated_reader_reading_level 0
auth_author2 Dobson, Michael Singer., Lundin, Kathleen, 1935-
author Lundin, William, 1923-
author2-role , (OCoLC)222666978, (OCoLC)275165204, -2- -11-16-2017 16:02, .b1292884705-30-1701-25-11, .b1323118207-06-1601-25-11, 0814401686 (pbk.), 0814410359 (electronic bk.), 120 p. :ill. ;23 cm., 2nd ed., 5203279, 5233694, 2008016650, 650.1/3, 650.13 LUNDI 2009 2nd ed., 92QYMA8, 9780814401682 (pbk.), 9780814410356 (electronic bk.), C0VIA, Conflict management, DLCDLCBTCTABAKEROCLCGYDXCPCDXJED, Dobson, Michael Singer., Electronic books., Electronic reproduction.Boulder, Colo. :NetLibrary,2008.Available via World Wide Web.Access may be limited to NetLibrary affiliated libraries., English qEnglish., HD42.L86 2009, HD42.L86 2009eb, How difficult are you? -- Stop, look, and listen -- Maximizing your power -- It's not (always) personal, it's (often) business -- Planning your strategy -- Working with difficult superiors -- Working with difficult subordinates -- Corporate culture and difficult people -- Mean and angry -- Suspicious -- Pessimists -- Cynics -- Shy and quiet -- How do I love me? -- Extreme competitiveness -- Overcontrolling -- It takes two to make a toady -- Lessons: handling all kinds of difficult people., ITS63.1 20080908143142 mca 2483ITS63.1 20080908143142 mca 2483, Includes index., Interpersonal conflict, Interpersonal relations, LDR64.6 20090722112407 EBKSLDR64.6 20090722112407 EBKS, Lundin, Kathleen,1935-, Lundin, William,1923-, N$TN$T, NZ112438869, NetLibrary, Inc., New York :AMACOM,c2009., OCLC Holdings Updated 20110802, Original, QYMA, VIAC, WorkSmart series., WorkSmart., Working with difficult people /William Lundin, Kathleen Lundin, and Michael S. Dobson., Working with difficult peopleWilliam Lundin, Kathleen Lundin, and Michael S. Dobson., q01-25-11mz-, qBook., qComputerFiles., qSoftware., qeBook., san01-25-11ma-
author_display Lundin, William
available_at_arlington Shirlington
collection_arlington Adult Nonfiction
detailed_location_arlington EBSCOhost, Shirlington Adult Nonfiction
display_description
format_arlington Book, eBook
format_category_arlington Books, eBook
id 55a31b5d-a4f9-c310-82de-ab320cb5aef9
isbn 9780814401682, 9780814410356
item_details external_econtent:ils:.b13231182||EBSCOhost|Online|eBook|eBook|1|false|true|EBSCOhost||http://www.netlibrary.com.library.access.arlingtonva.us/urlapi.asp?action=summary&v=1&bookid=236178||Available Online||q||, ils:.b12928847|.i13669734|Shirlington Adult Nonfiction|650.13 LUNDI 2009 2nd ed.|||1|false|false|||||On Shelf|Nov 16, 2017|san||
itype_arlington Paperback, eCollection
lexile_score -1
literary_form Non Fiction
literary_form_full Non Fiction
local_callnumber_arlington 650.13 LUNDI 2009 2nd ed., Online
owning_library_arlington Arlington Public Library, Arlington Public Library Online, Aurora Hills, Aurora Hills Online, Central, Central Online, Cherrydale, Cherrydale Online, Columbia Pike, Columbia Pike Online, Connection Crystal City, Connection Crystal City Online, Detention Center, Detention Center Online, Glencarlyn, Glencarlyn Online, Local History, Local History Online, Plaza, Plaza Online, Shirlington, Shirlington Online, Westover, Westover Online
owning_location_arlington Shirlington
primary_isbn 9780814401682
publishDate 2009
record_details external_econtent:ils:.b13231182|eBook|eBook|2nd ed.|English|AMACOM,|c2009.|120 p. : ill. ; 23 cm., ils:.b12928847|Book|Books|2nd ed.|English|AMACOM,|c2009.|120 p. : ill. ; 23 cm.
recordtype grouped_work
scoping_details_arlington external_econtent:ils:.b13231182||Available Online|Available Online|false|true|false|false|false|true||||, ils:.b12928847|.i13669734|On Shelf|On Shelf|false|true|true|false|false|true|999|||
series WorkSmart
series_with_volume WorkSmart
subject_facet Conflict management -- Case studies, Interpersonal conflict -- Case studies, Interpersonal relations -- Case studies
title_display Working with difficult people
title_full Working with difficult people / William Lundin, Kathleen Lundin, and Michael S. Dobson, Working with difficult people [electronic resource] / William Lundin, Kathleen Lundin, and Michael S. Dobson
title_short Working with difficult people