Introduction: Performance management for a new age of work
Section 1. Goal setting: The characteristics of effective goals: Make them clear and specific, achievable but challenging
and decide how they're measured, fit the needs of the individual and the organization
Collaborate with your employee to create a plan for moving forward : steps to accomplishing objectives and adjusting as necessary
Section 2. Ongoing performance management : Assessing performance isn't a one-time event : note good and bad work, and identify root cause
Make a habit of providing feedback : discuss your observations with your employee
Coach your employee to close performance gaps : ask questions to help them solve problems and master new skills
How to keep your employees motivated : recognize good work and encourage progress
Section 3. Developing employees : Understand your employee's wants and needs : know what your direct report aspires to
Expand your employee's skillsets : basic tactics to learn new areas of expertise
Craft a development plan : define a specific path for future growth
How to develop someone who's struggling : good performers aren't the only ones who need to grow
Section 4. Formal performance reviews : The case against (and for) annual appraisals : how companies are changing the way they look at reviews
Assess performance, but reconsider ratings : take an individualized approach
How to conduct the review conversation : tips and tricks for a productive discussion
Define new goals for the new year : adjust objectives for continued growth
Section 5. Tough topics: Responding to the steady worker : what to do with your stalwarts
Preventing burnout on your team : make sure your people aren't running out of steam
Managing performance of remote employees : from giving feedback to annual appraisals.
