From the eBook - Eleventh edition.
Part I Safety and Professionalism
2 Planning and Professionalism
Part II Operating Systems
3 Operating System Fundamentals
4 Upgrading, Installing, and Configuring Operating Systems
5 Disk, File, and Application Management
6 Operating System Troubleshooting and Maintenance
7 Client-Side Virtualization
Part III Computer Hardware
8 Personal Computer Components: Motherboards and Processors
9 Personal Computer Components: Memory, Adapters, and Storage
10 Power Supplies, Display Devices, and Peripherals
11 Installing and Upgrading PC Components
12 PC Hardware Troubleshooting and Maintenance
13 Using and Supporting Printers
Part IV Laptops and Mobile Devices
14 Configuring and Using Laptops
15 Supporting Mobile Devices
17 Installing a Small Office/Home Office (SOHO) Network
18 Internet, Cloud, and Remote Access
19 Troubleshooting Networks
20 Physical Security and User Authentication
21 Protecting and Managing Data
22 Defending Against Malware and Social Engineering
A About the Online Content
