Collaborative Product Design: Help Any Team Build a Better Experience

Intro; [Preface]; Part I: Design and Collaboration; Chapter 1: The Elements of Design: Think-Make-Check and the Four Models; Think, Make, Check: What Designers Do; Design's Four Concerns: Users, Interfaces, Interactions, and Systems; Chapter 2: Fidelity: Check the Right Things with the Right People; Fidelity Changes What's Included in the Model; The Model's Fidelity Affects Iteration; Think-Make-Check Means Design Requires Collaboration; Chapter 3: The Elements of Collaboration: Shared Understanding, Inclusion, and Trust; Share Understanding, the First Principle of Collaboration

Includes Everyone, the Second Principle of CollaborationTrust Everyone, the Most Important Principle of Collaboration; Collaboration Is the Key to Better Products; Chapter 4: Collaboration in Practice: Frame, Facilitate, and Finish; Collaboration Is Its Own Problem; Collaboration Has a Repeatable Structure; Collaboration Starts with a Frame; Finish Collaboration with a Captured Outcome; Facilitate Collaboration Through Four Steps; Formal and Informal Collaboration; Design and Collaboration, All Together Now; Part II: Project Strategy; Chapter 5: The Strategic Landscape

Strategy Is About ChangeDrivers Explain Why to Change; Barriers Explain What Blocks Change; Goals and Getting to the Future State; Innovating at the Right Altitude; Focus Teams on the Right Goals; Chapter 6: Identify Project Goals with Goal Mapping; How Goal Mapping Works; Activity 1: Generate and Share Everyone's Project Goals; Activity 2: Group Goals to Find Common Themes; Activity 3: Prioritize Project Goals; Identify Goals in Casual Conversations; Shared, Prioritized Goals Fuel Better Teams; Chapter 7: Identify a Concrete Vision for Success; How Future-State Envisioning Works

Activity 1: Generate Issues That Exist in the Current StateActivity 2: Generate Successes That Exist in the Current State; Activity 3: Generate Concrete Visions of What People Do in the Ideal Future; Activity 4: Map Metrics to Future Behaviors; Vision Focuses the Team on Success, not Features; Chapter 8: Document and Share Project Goals and Vision; Document Goals to Provide Important Context; Document Vision to Show the Big Picture; Check the Goals and Vision with the Team; Teams Need to Constantly Reference Goals and Vision; Part III: Users; Chapter 9: Users and User Research

Personas vs. Profiles vs. Roles vs. ArchetypesTasks, Contexts, and Influencers; Motivations, Goals, and Jobs-to-Be-Done; Project Goals Reveal the Attributes Your User Model Needs; Good User Models Evolve With the Product; Chapter 10: Identify Users with the Bull's-Eye Canvas; How User Identification Works; Activity 1: Generate Direct Users; Activity 2: Generate Indirect Users; Activity 3: Generate Extended Users; Build the Right Product for the Right User; Chapter 11: Explore User Attributes with the Profile Canvas; How the User Profile Canvas Works; Activity 1: Generate Tasks and Contexts