Disc 1. Lectures 1-6. The magic of everyday communication ; The complex layers of face-to-face talk ; The social context that shapes our talk ; The operations of the cognitive unconscious ; The conscious mind in perception ; The conscious mind in using language
disc 2. Lectures 7-12. The conscious mind and emotion ; The development of our sense of self ; Self, attachment, and self-esteem ; Protecting the self in face-to-face talk ; Conscious self-talk and self-management ; Challenges to effective communication
disc 3. Lectures 13-18. Talking to connect and build relationships ; Differences, disagreement, and control talk ; Commands, accusations, and blame ; Healing relationships with dialogue talk ; Focus on the other
the heart of dialogue ; Assertive dialogue to manage disagreement
disc 4. Lectures 19-24. Compassionate confrontation ; Communication, gender, and culture ; Talking our way to lasting relationships ; Leadership, appreciation, and productivity ; Dialogue and appreciation : engaged employees ; Dialogue : ethical choices behind our talk.
