What really matters: service, leadership, people, and values

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Publisher:
Yale University Press,
Pub. Date:
2007.
Language:
English
Description
The fundamental question in business and in personal life is the same: What really matters? In this book one of America’s most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers.John Pepper, president, CEO, and chairman of Procter & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. InWhat Really Matters he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all center on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapesand is shaped byethical behavior. His profoundly important advice and counsel belong in the lexicon and practice of every leader.
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ISBN:
9780300135190
030013519
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full_title what really matters service leadership people and values
author pepper john
grouping_category book
lastUpdate 2017-08-14 05:04:26AM

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title_display What really matters service, leadership, people, and values
title_full What really matters [electronic resource] : service, leadership, people, and values / John Pepper
title_short What really matters
title_sub service, leadership, people, and values