From the Book - Second edition.
A powerful strategy for sustained success
Key concepts of the six sigma system
Applying six sigma to service and manufacturing
Is six sigma right for us now?
How and where should we start our efforts?
Leadership actions to launch and guide the efforts?
Leadership actions to launch and guide the effort
Preparing black belts and other key roles
Training your organization for six sigma
The key to successful improvement: selecting the right six sigma projects
Identifying core processes and key customers (roadmap step 1)
Defining customer requirements (roadmap step 2)
Measuring current performance (roadmap step 3)
Six sigma process improvement (roadmap step 4A)
Six sigma process design/redesign (roadmap step 4B)
Expanding and integrating the six sigma system (roadmap step 5)
Advanced six sigma tools: an overview
Conclusion: Twelve keys to success.
