APHR Associate Professional in Human Resources Certification All-In-One Exam Guide, Second Edition

Acknowledgments

Introduction

Part I The Human Resource Profession 1

Chapter 1 Human Resource Certification

Professional Certifications

HR Certification Organizations

The HR Certification Institute (HRCI)

The Society for Human Resource Management (SHRM)

The International Public Management Association

for Human Resources (IPMA-HR)

Benefits of Certification

The aPHR Exam

The Significance of the HR Body of Knowledge

The Test Development Process

The Exam Experience

The aPHR Registration Process

Preparing for the Exam

Exam Readiness

Chapter Review

Endnotes

Chapter 2 US Laws and Regulations

When You Have ONE or More Employees

The Clayton Act (1914)

The Consumer Credit Protection Act (1968)

The Copeland "Anti-Kickback" Act (1934)

The Copyright Act (1976)

The Davis-Bacon Act (1931), as Amended in 2002

The Dodd-Frank Wall Street Reform

and Consumer Protection Act (2010)

The Economic Growth and Tax Relief Reconciliation

Act (EGTRRA) (2001)

The Electronic Communications Privacy

Act (ECPA) (1986)

The Employee Polygraph Protection Act (1988)

The Employee Retirement Income Security

Act (ERISA) (1974)

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aPHR Associate Professional in Human Resources Certification All-in-One Exam Guide

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The Equal Pay Act (an Amendment to the FLSA) (1963)

The FAA Modernization and Reform Act (2012)

The Fair and Accurate Credit Transactions

Act (FACT) (2003)

The Fair Credit Reporting Act

(FCRA) (1970), as Amended in 2011

The Fair Labor Standards Act (FLSA) (1938)

The Foreign Corrupt Practices Act (FCPA) (1977)

The Health Information Technology for Economic

and Clinical Health (HITECH) Act (2009)

The Health Insurance Portability and Accountability

Act (HIPAA) (1996)

The Immigration and Nationality Act (INA) (1952)

The Immigration Reform and Control Act (IRCA) (1986)

The IRS Intermediate Sanctions (2002)

The Labor-Management Relations Act

(LMRA; Taft-Hartley Act) (1947)

The Labor-Management Reporting and Disclosure Act

(Landrum-Griffin Act) (1959)

The Mine Safety and Health Act (1977)

The National Industrial Recovery Act (1933)

The National Labor Relations Act

(NLRA; Wagner Act) (1935)

The Needlestick Safety and Prevention Act (2000)

The Norris-LaGuardia Act (NLRA) (1932)

The Occupational Safety and Health Act (OSHA) (1970)

The Omnibus Budget Reconciliation Act (OBRA) (1993)

The Pension Protection Act (PPA) (2006)

The Personal Responsibility and Work Opportunity

Reconciliation Act (1996)

The Portal-to-Portal Act (1947)

The Railway Labor Act (1926)

The Rehabilitation Act (1973)

The Retirement Equity Act (REA) (1984)

The Revenue Act (1978)

The Sarbanes-Oxley Act (SOX) (2002)

The Securities and Exchange Act (1934)

The Service Contract Act (1965)

The Sherman Anti-Trust Act (1890)

The Small Business Job Protection Act (1996)

The Social Security Act (1935)

The Tax Reform Act (1986)

The Taxpayer Relief Act (1997)

The Trademark Act (1946)

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The Unemployment Compensation Amendments

(UCA) (1992)

The Uniformed Services Employment

and Reemployment Rights Act (USERRA) (1994)

The Vietnam Era Veterans Readjustment Assistance Act (1974),

as Amended by the Jobs for Veterans Act (2002)

The Wagner-Peyser Act (1933), as Amended by

the Workforce Innovation and Opportunity Act (2014)

The Walsh-Healey Act (Public Contracts Act) (1936)

The Work Opportunity Tax Credit (WOTC) (1996)

Whistleblowing

For FIFTEEN or More Employees

The Americans with Disabilities Act (ADA) (1990),

as Amended by the Americans with Disabilities Act

Amendments Act (ADAAA) (2008)

The Civil Rights Act (Title VII) (1964)

The Civil Rights Act (1991)

The Drug-Free Workplace Act (1988)

The Equal Employment Opportunity Act (EEOA) (1972)

The Genetic Information Nondiscrimination

Act (GINA) (2008)

Guidelines on Discrimination Because of Sex (1980)

The Lilly Ledbetter Fair Pay Act (2009)

The Pregnancy Discrimination Act (1978)

The Uniform Guidelines on Employee

Selection Procedures (1978)

For TWENTY or More Employees

The Age Discrimination in Employment Act (ADEA) (1967),

as Amended

The American Recovery and Reinvestment

Act (ARRA) (2009)

The Consolidated Omnibus Budget Reconciliation

Act (COBRA) (1986)

The Older Workers Benefit Protection

Act (OWBPA) (1990)

For FIFTY or More Employees

Executive Order 11246: Affirmative Action (1965)

The Family and Medical Leave Act (FMLA) (1993),

Expanded 2008, 2010

The Mental Health Parity Act (MHPA) (1996)

The Mental Health Parity and Addiction Equity

Act (MHPAEA) (2008)

The National Defense Authorization

Act (2008), Expanded in 2010

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The Patient Protection and Affordable Care

Act (PPACA) (2010)

Executive Order 13706: Paid Sick Leave

for Federal Contractors (2015)

For ONE HUNDRED or More Employees

The Worker Adjustment and Retraining Notification

(WARN) Act (1988)

For Federal Government Employees

The Civil Service Reform Act (1978)

The Congressional Accountability Act (1995)

The False Claims Act (1863)

The Homeland Security Act (2002)

The Privacy Act (1974)

The USA PATRIOT Act (2001)

Employment Visas for Foreign Nationals

E Nonimmigrant Visas

H Visas

L-1 Intracompany Transferee

O-1 Alien of Extraordinary Ability in Arts, Science,

Education, Business, Athletics

P Visa Categories

EB Employment-Based Visas

Chapter Review

Questions

Answers

Endnotes

Part II aPHR Body of Knowledge Functional Areas

Chapter 3 Talent Acquisition

Knowledge of

Laws and Regulations

Federal Laws

Workforce Planning

Forecasting Staffing Needs

Job Analysis

Job Descriptions and Job Specifications

Alternative Staffing Practices

Phased Retirement

Contractor Payrolling

Employee Leasing and Professional

Employer Organizations (PEOs)

Outsourcing and Managed Service Providers (MSPs)

Temp-to-Lease Programs

Rehires and Transfers

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Talent Sourcing

Internal Recruitment

External Recruitment

Applicant Databases

Records Retention

R�esum�es vs Job Applications

Self-Identification

Pre-employment Skill Testing

Interviewing Techniques

Types of Interviews

Interviewing Skills and Techniques

Interviewing Bias

After the Interview

Job Offers

Background Checks

Medical Examinations

Onboarding

Administrative Paperwork

Onboarding for Retention

Return on Investment

Some Ways to Measure Hiring

Chapter Review

Questions

Answers

Endnotes

Chapter 4 Learning and Development

Knowledge of

Laws and Regulations

HR's Role in Training and Development

Organizational Values

Setting Expectations in Orientation

Instructional Design

Learning Objectives

ADDIE Model

Teacher-Centered Approaches

Learner-Centered Approaches

Chunking

Learning Curves

Training Delivery Format

Classroom

E-Learning

On-the-Job Training (OJT)

Techniques to Evaluate Training Programs

Participant Surveys and Questionnaires

Pre- and Post-Testing

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Measuring Behavior: After-Action Review

Return on Investment

Tracking and Reporting

Career Development Practices

Succession Planning

Career Pathing

Dual-Ladder Careers

Career Counseling

Change Management

Popular Theories

Chapter Review

Questions

Answers

Endnotes

Chapter 5 Compensation and Benefits

Knowledge of

Laws and Regulations.

The Employee Retirement Income Security Act (ERISA)

Fair Labor Standards Act (FLSA) (1938), as Amended

Health Insurance Portability and Accountability

Act (HIPAA)

Social Security Act

The Uniformed Services Employment

and Reemployment Rights Act (USERRA)

Consolidated Omnibus Budget Reconciliation

Act (COBRA)

Family and Medical Leave Act (FMLA)

Patient Protection and Affordable Care Act (PPACA)

Total Rewards

Secrecy or Transparency?

Job Evaluation

Job Evaluation Methods

Pricing and Pay Rates

Pay Grades and Ranges

Variations in Pay: Red and Green Circle Rates

Base Pay Systems

Single or Flat-Rate System

Time-Based Step Rate Systems

Performance-Based Merit Pay System

Productivity-Based Systems

Straight Piece-Rate System

Differential Piece-Rate System

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Person-Based Systems

Knowledge-Based System

Skill-Based System

Competency-Based System

Financial Incentives

Differential Pay

Overtime Pay

Hazard Pay

Shift Pay

Reporting Time Pay

On-Call Pay

Callback Pay

Geographic Differentials

Weekend and Holiday Pay

Team and Group Incentives

Organization-Based Pay

Profit Sharing

Gainsharing

Payroll

Payroll Administration

Payroll Systems

Wage Statements

Employee Benefits

Government-Mandated Benefits

Healthcare Benefits

Health Benefits Eligibility

Health Benefits Enrollment

Healthcare Plan Designs

Prescription Drug Plans

Dental Plans

Vision Care Plans

Healthcare Costs

Common Benefits Provided to Employees

Disability Benefits

Life Insurance

Long-Term Care (LTC) Insurance

Employee Assistance Programs (EAPs)

Retirement Plans

Supplemental Unemployment Benefits (SUBs)

Paid Leaves

Supplemental Benefits

Tuition Reimbursement

Paid Volunteer Time

Workplace Amenities

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Employee Recognition Programs

Childcare Services

Elder Care

Commuter Assistance

Prepaid Legal Insurance

Gym Membership

Housing or Relocation Assistance

Travel Stipends

Legal Compliance

Taxable and Nontaxable Benefits

Communication Required by Law

Benefits Communication

Total Rewards Statements

Communicating Through Employee Self-Service

(ESS) Technologies

Chapter Review

Questions

Answers

Endnotes

Chapter 6 Employee Relations

Knowledge of

Laws and Regulations

State Laws

Federal Regulations

Rights and Responsibilities

Employer

Employee

Organizational Strategy

Mission

Vision

Values

Goals and Objectives

Strategic Planning

Organizational Structure

Organizational Communication

Human Resource Information Systems (HRISs)

Human Resource Policies

Employee Handbook

Employee Engagement Programs

Recognition

Work/Life Balance

Alternative Work Arrangements

Special Events

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Employee Feedback

Employee Surveys

Processes for Obtaining Feedback

Diversity and Inclusion Programs

Cultural Sensitivity and Acceptance

Social Responsibility

Measuring Diversity

Performance Management

Performance Standards

Performance Appraisal Methods

Shortcomings of Performance Appraisals

Performance Improvement Plan (PIP)

Workplace Behavior

Attendance and Absenteeism

Violation of Code of Conduct

Employee Conflicts

Workplace Harassment

Complaints and Grievances

Methods of Investigation

Progressive Discipline

Identifying Steps of Discipline

Documenting Progressive Discipline

When to Escalate Corrective Action

Termination

Off-Boarding

Payroll Processing: Final Paycheck

Benefit Processing

Documenting Reason for Separation

Chapter Review

Questions

Answers

Endnotes

Chapter 7 Compliance and Risk Management

Knowledge of

Laws and Regulations.

Employment-at-Will

Equal Employment Opportunity Commission (EEOC)

Department of Labor (DOL)

Labor Unions

NLRB Procedures for Recognizing a Union

Collective Bargaining

Contract Negotiation

Establishing Contract Costs

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Administering Union Contracts (MoU or CBA)

Unfair Labor Practices

Complaint/Grievance Handling

Mediation and Arbitration

(Alternative Dispute Resolution, or ADR)

Risk Mitigation

Injury and Illness Prevention Plan (IIPP)

Health and Safety Monitoring

Handling Workplace Violence

Handling Emergencies

Business Continuity

Workforce Restructuring

Security Risks

Data Security/Cyber-Crimes

Inventory and Supply Security

Equipment Security

Theft Prevention/Loss Prevention

Preventing Equipment Damage

Securing Passwords

Terrorism

Workers' Compensation Compliance

Reporting Requirements

Return-to-Work Policies

OSHA Compliance

Workplace Safety Inspections

Accident Reporting

Chapter Review

Questions

Answers

Endnotes

Chapter 8 Early HR Career-Level Tasks

Task #1: Access, Collect, and Provide Information

and Data to Support HR-Related Decisions

Task #2: Comply with All Applicable Laws and Regulations

Task #3: Coordinate and Communicate with External Providers

of HR Services

Task #4: Maintain Employee Data in HRIS or System of Record

Task #5: Maintain, File, and Process HR Forms

Task #6: Prepare HR-Related Documents

Task #7: Provide Internal Customer Service by Answering

or Referring HR-Related Questions from Employees

as the First Level of Support

Task #8: Communicate Information about HR Policies

and Procedures

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Task #9: Communicate the Organization's Core Values,

Vision, Mission, Culture, and Ethical Behaviors

Task #10: Identify Risk in the Workplace

Task #11: Minimize Risk by Conducting Audits

Task #12: Document and Update Essential Job Functions

with Support of Managers

Task #13: Post Job Listings

Task #14: Manage Applicant Databases

Task #15: Screen Applicants for Managers to Interview

Task #16: Answer Questions from Job Applicants

Task #17: Coordinate Interview Logistics

Task #18: Interview Job Candidates

Task #19: Arrange for Tests and Assessments of Applicants

Task #20: Coordinate the Employment Offer

Task #21: Administer Post-Offer Employment Activities

Task #22: Communicate Compensation and Benefits Programs

and Systems

Task #23: Coordinate Activities to Support Employee

Benefits Programs

Task #24: Coordinate Payroll-Related Information

Task #25: Process Claims from Employees

Task #26: Resolve Routine Employee Compensation

and Benefits Issues

Task #27: Conduct Orientation and Onboarding

for New Hires, Rehires, and Transfers

Task #28: Coordinate Training Sessions

Task #29: Conduct Employee Training Programs

Task #30: Coordinate the Logistics for Employee Relations

Programs

Task #31: Monitor Completion of Performance Reviews

and Development Plans

Chapter Review

Endnote

Part III Appendixes and Glossary

Appendix A List of Common HR Acronyms

Appendix B Case Laws by Chapter

Chapter 3: Talent Acquisition

Chapter 4: Learning and Development

Chapter 5: Compensation and Benefits

Chapter 6: Employee Relations

Chapter 7: Compliance and Risk Management

Chapter 8: Early HR Career-Level Tasks

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Appendix C For Additional Study

Appendix D About the Online Content

System Requirements

Your Total Seminars Training Hub Account

Privacy Notice

Single User License Terms and Conditions

TotalTester Online

Technical Support

Glossary

Index.