From the Book - First edition.
Taking the "hell" out of hello : how to introduce yourself
Conversation magic : how to improve your conversation skills
Cat got your tongue? what to say when
Giddyup your follow-up : how to effectively follow up on your conversations
From Archie Bunker to Mary Poppins : how to speak with tact and grace
Fearless feedback : how to deliver restorative feedback
Ouch, that hurts! how to accept criticism
We have to talk : how to have a difficult conversation
Tongue Fu : how to deal with difficult people
Say no more : how to say "no"
The art (and science) of persuasion : how to influence others
The art of the deal : how to negotiate
Say yes to impress : how to use positive language
Magically delicious : how to unleash your inner charisma.
