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The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

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Average Rating
Publisher:
McGraw-Hill,
Pub. Date:
c1999.
Language:
English
Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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ISBN:
9780070779747
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Grouping Information

Grouped Work ID cf333de3-af3d-173b-6483-8f43a9e98ada
full_title big book of customer service training games quick fun activities for training customer service reps
author carlaw peggy
grouping_category book
lastUpdate 2017-03-21 05:00:24AM

Solr Details

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auth_author2 Deming, Vasudha Kathleen.
author Carlaw, Peggy.
author-letter Carlaw, Peggy.
author2 Deming, Vasudha Kathleen.
author2-role Deming, Vasudha Kathleen.
author_additional Peggy Carlaw, Vasudha Kathleen Deming.
author_display Carlaw, Peggy
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owning_library_arlington Arlington Public Library, Aurora Hills, Central, Cherrydale, Columbia Pike, Connection Crystal City, Detention Center, Glencarlyn, Local History, Plaza, Shirlington, Westover
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physical xiv, 209 p. : ill. ; 24 cm.
popularity 4
primary_isbn 9780070779747
publishDate 1999
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publisher McGraw-Hill,
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subject_facet APL Professional Collection, Customer services -- Management, Employees -- Training of
target_audience Adult
target_audience_full Adult
title The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
title_alt Customer service training games.
title_display The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
title_full The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
title_short The big book of customer service training games :
title_sort big book of customer service training games quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
title_sub quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers