How Did That Happen?: holding people accountable for results the positive, principled way

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A simple, proven approach to improve accountability and your company's bottom line.The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"All the surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to every large and small business. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.As the experts on workplace accountability and authors of The Oz Principle, the classic book on personal accountability, Roger Connors and Tom Smith now tackle the next crucial step everyone can take, whether as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend. Connors and Smith have spent decades implementing their approach to creating greater accountability in some of the world's most admired companies. Through hundreds of successful client applications, they have proven that organizational accountability can be the single most important factor in ensuring a company's success. Now, they present the Accountability Sequence, a systematic and sensible approach that includes two essential components: The Outer Ring, which reveals how to establish expectations and positive accountability connections with everyone in the Expectations Chain. The Inner Ring, which shows how to manage unmet expectations when people fail to deliver and thereby reverse the misfortune of missed results.Using case studies, practical models, and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work, their team's efforts, or an overall corporate culture-and, in turn, increase profits and generate better results.
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ISBN:
9781400192656
140019265
9781101130056
9781101133415
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full_title how did that happen holding people accountable for results the positive principled way
author connors roger
grouping_category book
lastUpdate 2017-03-25 05:57:06AM

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The New York Times bestseller that provides a simple, proven approach to improve accountability and the bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, "How did that happen?"

Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.

As the experts on workplace accountability and the authors of The Oz Principle, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.

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subject_facet Employee motivation, Management -- United States, Organizational behavior, Responsibility
target_audience Adult
target_audience_full Adult
title How Did That Happen? holding people accountable for results the positive, principled way
title_display How Did That Happen?
title_full How Did That Happen? Holding People Accountable for Results the Positive, Principled Way, How did that happen? [electronic resource] : holding people accountable for results the positive, principled way / Roger Connors and Tom Smith
title_short How Did That Happen?
title_sort How Did That Happen Holding People Accountable for Results the Positive Principled Way
title_sub holding people accountable for results the positive, principled way
topic Business, Management, Nonfiction
topic_facet Business, Management, Nonfiction