The civility solution: what to do when people are rude

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St. Martin's Press,
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Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author ofChoosing Civility, has the answer. knows that rudeness begets rudeness and, inThe Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?

…A salesperson ignores your requests

…A fellow driver gives you the infamous "finger"

…Your child's playmate misbehaves

…Your boss publicly reprimands you

P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

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Grouped Work ID e59f4077-3a76-321f-db37-66e6b7e3d509
full_title civility solution what to do when people are rude
author forni pier massimo
grouping_category book
lastUpdate 2017-08-14 05:04:21AM

Solr Details

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author Forni, Pier Massimo.
author-letter Forni, Pier Massimo.
author_additional P.M. Forni.
author_display Forni, Pier Massimo
availability_toggle_arlington Available Now, Entire Collection
available_at_arlington Central
callnumber-a BJ1533.C9
callnumber-first B - Philosophy, Psychology, Religion
callnumber-subject BJ - Ethics
callnumber_sort_arlington 395 FORNI
collection_arlington Adult Nonfiction
date_added 2011-01-26T05:00:00Z
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language English
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local_callnumber_arlington 395 FORNI
local_callnumber_exact_arlington 395 FORNI
local_callnumber_left_arlington 395 FORNI
local_days_since_added_arlington 2397
num_holdings 1
oclc (OCoLC)181601420
owning_library_arlington Arlington Public Library, Aurora Hills, Central, Cherrydale, Columbia Pike, Connection Crystal City, Detention Center, Glencarlyn, Local History, Plaza, Shirlington, Westover
owning_location_arlington Central
physical xxi, 166 p. ; 19 cm.
popularity 4
primary_isbn 9780312368494
publishDate 2008
publishDateSort 2008
publisher St. Martin's Press,
rating 2.5
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record_details ils:.b12979053|Book|Books|1st ed.|English|St. Martin's Press,|2008.|xxi, 166 p. ; 19 cm.
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scoping_details_arlington ils:.b12979053|.i1354875x|On Shelf|On Shelf|false|true|true|false|false|true|999|||
subject_facet Courtesy, Etiquette
table_of_contents Wisdom and skills -- On rudeness -- Preventing rudeness : eight rules for a civil life -- Accepting real-life rudeness -- How to respond to rudeness -- Situations and solutions -- The near and not so dear : spouses, family, and friends -- The neighbors--noisy, nosy, and nice -- Workplace woes -- On the road, in the air, and aboard the train -- The world of service -- Digital communication.
target_audience Adult
target_audience_full Adult
title The civility solution : what to do when people are rude
title_display The civility solution : what to do when people are rude
title_full The civility solution : what to do when people are rude / P.M. Forni
title_short The civility solution :
title_sort civility solution what to do when people are rude
title_sub what to do when people are rude