The civility solution: what to do when people are rude

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St. Martin's Press,
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Many of us find ourselves confronted with rudeness every day and don't know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author ofChoosing Civility, has the answer. knows that rudeness begets rudeness and, inThe Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?

…A salesperson ignores your requests

…A fellow driver gives you the infamous "finger"

…Your child's playmate misbehaves

…Your boss publicly reprimands you

P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.

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Grouping Information

Grouped Work ID e59f4077-3a76-321f-db37-66e6b7e3d509
Grouping Title civility solution what to do when people are rude
Grouping Author forni pier massimo
Grouping Category book
Last Grouping Update 2018-12-14 04:48:55AM
Last Indexed 2018-12-14 04:52:40AM

Solr Details

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author Forni, Pier Massimo.
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owning_library_arlington Arlington Public Library, Aurora Hills, Central, Cherrydale, Columbia Pike, Connection Crystal City, Detention Center, Glencarlyn, Local History, Plaza, Shirlington, Westover
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primary_isbn 9780312368494
publishDate 2008
record_details ils:.b12979053|Book|Books|First edition.|English|St. Martin's Press,|2008.|xxi, 166 pages ; 19.
recordtype grouped_work
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ils:.b12979053 .i1354875x On Shelf On Shelf false true true false false true 9999
subject_facet Courtesy, Etiquette
title_display The civility solution : what to do when people are rude
title_full The civility solution : what to do when people are rude / P.M. Forni
title_short The civility solution :
title_sub what to do when people are rude