From the Book - Second edition.
Part 1. The millennial phenomenon. The millennials and you
Aren't we all just the same?
The effective managers versus the challenged managers
The points of tension between managers and millennials
Part 2. Discover the core competencies for managing today's workforce. Be flexible : when letting them have it their way makes sense
Create the right rewards : rewarding the right things in the right ways
Put their imagination to work : they are at the head of the creative class
Build a relationship : first them, then you
Be positive when correcting : fragile, handle with care
Don't take things personally : it is not always about you
Show them the big picture : the big picture does not exist until you help them see it
Include the details : ambiguity is their kryptonite
Make it matter to them : they want to know "why" before "what"
Part 3. Your competitive advantage. Building a millennial-friendly culture