Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

Book Cover
Average Rating
Publisher:
Career Press
Pub. Date:
20171120.
Language:
Unknown
Description
Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.What if the customer’s dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer’s fault at all? What if you could turn those customers into your best customers by making a few simple changes?Dealing with Difficult Customers will show you:
  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.
  • More Details
    ISBN:
    9781632651174
    Also in this Series
    More Like This
    Reviews from GoodReads
    Loading GoodReads Reviews.
    Staff View

    Grouping Information

    Grouped Work ID f9b01217-446d-c54e-5d19-c1b974286198
    full_title dealing with difficult customers how to turn demanding dissatisfied and disagreeable clients into yo
    author fleming noah
    grouping_category book
    lastUpdate 2017-08-26 06:04:53AM

    Solr Details

    _version_ 1579501645420560384
    accelerated_reader_interest_level
    accelerated_reader_point_value 0
    accelerated_reader_reading_level 0
    author Fleming, Noah.
    author-letter Fleming, Noah.
    author_display Fleming, Noah
    availability_toggle_arlington Entire Collection
    callnumber_sort_arlington ON ORDER
    collection_arlington On Order
    date_added 2017-09-26T09:02:31.957Z
    days_since_added -1
    detailed_location_arlington Arlington Public Library On Order
    display_description
    format_arlington Book
    format_boost 10
    format_category_arlington Books
    grouping_category book
    id f9b01217-446d-c54e-5d19-c1b974286198
    isbn 9781632651174
    item_details ils:.b19900004|.o1133650x|Arlington Public Library On Order|ON ORDER|||1|true|false|||||On Order||cann||
    itype_arlington
    language Unknown
    language_boost 1
    language_boost_es 1
    lexile_score -1
    lib_boost_arlington 10
    literary_form Non Fiction
    literary_form_full Non Fiction
    local_callnumber_arlington ON ORDER
    local_callnumber_exact_arlington ON ORDER
    local_callnumber_left_arlington ON ORDER
    local_days_since_added_arlington -1
    local_time_since_added_arlington 2 Months, Day, Month, On Order, Quarter, Six Months, Week, Year
    num_holdings 1
    owning_library_arlington Arlington Public Library On Order, Aurora Hills On Order, Central On Order, Cherrydale On Order, Columbia Pike On Order, Connection Crystal City On Order, Detention Center On Order, Glencarlyn On Order, Local History On Order, Plaza On Order, Shirlington On Order, Westover On Order
    owning_location_arlington Central On Order
    popularity 1
    primary_isbn 9781632651174
    publishDate 2017
    publishDateSort 2017
    publisher Career Press
    rating 2.5
    rating_facet oneStar, twoStar
    record_details ils:.b19900004|Book|Books||Unknown|Career Press|20171120.|
    recordtype grouped_work
    scope_has_related_records a, arlington, c, d, g, h, o, p, s, u, v, w
    scoping_details_arlington ils:.b19900004|.o1133650x|On Order|On Order|false|false|true|false|false|true||||
    target_audience Adult
    target_audience_full Adult
    time_since_added 2 Months, Day, Month, On Order, Quarter, Six Months, Week, Year
    title Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
    title_display Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
    title_full Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers Fleming, Noah.
    title_short Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
    title_sort dealing with difficult customers how to turn demanding, dissatisfied, and disagreeable clients into your best customers
    topic Coming Soon, On Order
    topic_facet Coming Soon, On Order