Dealing with difficult customers: how to turn demanding, dissatisfied, and disagreeable clients into your best customers

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Publisher:
Career Press,
Pub. Date:
2017.
Language:
English
Description
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with Difficult Customers will show you:
  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.
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    Contributors:
    ISBN:
    9781632651174
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    Grouping Information

    Grouped Work ID f9b01217-446d-c54e-5d19-c1b974286198
    Grouping Title dealing with difficult customers how to turn demanding dissatisfied and disagreeable clients into yo
    Grouping Author fleming noah
    Grouping Category book
    Last Grouping Update 2019-08-10 04:52:54AM
    Last Indexed 2019-08-19 04:51:54AM

    Solr Details

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    auth_author2 Veltman, Shawn,
    author Fleming, Noah,
    author2-role Veltman, Shawn,author.|Author
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    display_description "Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. What if the customer's dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer's fault at all? What if you could turn those customers into your best customers by making a few simple changes? Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them. "--
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    Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
    ils:.b20092635 Book Books English Career Press, 2017. 238 pages : illustrations ; 21 cm.
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    subject_facet Customer relations
    title_display Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers
    title_full Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers / Noah Fleming, Shawn Veltman
    title_short Dealing with difficult customers :
    title_sub how to turn demanding, dissatisfied, and disagreeable clients into your best customers