Dealing with difficult customers: how to turn demanding, dissatisfied, and disagreeable clients into your best customers

Book Cover
Average Rating
Publisher:
Career Press,
Pub. Date:
2017.
Language:
English
Description
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with Difficult Customers will show you:
  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.
  • More Details
    Contributors:
    ISBN:
    9781632651174
    Also in This Series
    More Like This
    Reviews from GoodReads
    Loading GoodReads Reviews.
    Staff View

    Grouping Information

    Grouped Work IDf9b01217-446d-c54e-5d19-c1b974286198
    Grouping Titledealing with difficult customers how to turn demanding dissatisfied and disagreeable clients into yo
    Grouping Authorfleming noah
    Grouping Categorybook
    Last Grouping Update2019-08-10 04:52:54AM
    Last Indexed2019-10-17 04:47:38AM

    Solr Details

    accelerated_reader_interest_level
    accelerated_reader_point_value0
    accelerated_reader_reading_level0
    auth_author2Veltman, Shawn,
    authorFleming, Noah,
    author2-roleVeltman, Shawn,author.|Author
    author_displayFleming, Noah
    available_at_arlingtonCentral
    Columbia Pike
    collection_arlingtonAdult Nonfiction
    detailed_location_arlingtonCentral Adult Nonfiction
    Columbia Pike Adult Nonfiction
    display_description"Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. What if the customer's dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer's fault at all? What if you could turn those customers into your best customers by making a few simple changes? Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them. "--
    format_arlingtonBook
    format_category_arlingtonBooks
    idf9b01217-446d-c54e-5d19-c1b974286198
    isbn9781632651174
    item_details
    Bib IdItem IdShelf LocCall NumFormatFormat CategoryNum CopiesIs Order ItemIs eContenteContent SourceeContent FileeContent URLsubformatDetailed StatusLast CheckinLocationSub-location
    ils:.b20092635.i21638627Columbia Pike Adult Nonfiction658.812 FLEMI1falsefalseOn ShelfJan 26, 2019oan
    ils:.b20092635.i21550773Central Adult Nonfiction658.812 FLEMI1falsefalseOn ShelfAug 09, 2019can
    itype_arlingtonPaperback
    last_indexed2019-10-17T08:47:38.972Z
    lexile_score-1
    literary_formNon Fiction
    literary_form_fullNon Fiction
    local_callnumber_arlington658.812 FLEMI
    owning_library_arlingtonArlington Public Library
    Aurora Hills
    Central
    Cherrydale
    Columbia Pike
    Connection Crystal City
    Detention Center
    Glencarlyn
    Local History
    Plaza
    Shirlington
    Westover
    owning_location_arlingtonCentral
    Columbia Pike
    primary_isbn9781632651174
    publishDate2017
    record_details
    Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
    ils:.b20092635BookBooksEnglishCareer Press, 2017.238 pages : illustrations ; 21 cm.
    recordtypegrouped_work
    scoping_details_arlington
    Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
    ils:.b20092635.i21638627On ShelfOn Shelffalsetruetruefalsefalsetrue9999
    ils:.b20092635.i21550773On ShelfOn Shelffalsetruetruefalsefalsetrue9999
    subject_facetCustomer relations
    title_displayDealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers
    title_fullDealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers / Noah Fleming, Shawn Veltman
    title_shortDealing with difficult customers
    title_subhow to turn demanding, dissatisfied, and disagreeable clients into your best customers