Dealing with difficult customers: how to turn demanding, dissatisfied, and disagreeable clients into your best customers

Book Cover
Average Rating
Publisher:
Career Press,
Pub. Date:
2017.
Language:
English
Description
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with Difficult Customers will show you:
  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.
  • More Details
    Contributors:
    ISBN:
    9781632651174
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    Grouping Information

    Grouped Work ID f9b01217-446d-c54e-5d19-c1b974286198
    Grouping Title dealing with difficult customers how to turn demanding dissatisfied and disagreeable clients into yo
    Grouping Author fleming noah
    Grouping Category book
    Last Grouping Update 2018-09-15 04:59:03AM
    Last Indexed 2018-09-24 04:52:06AM

    Solr Details

    accelerated_reader_interest_level
    accelerated_reader_point_value 0
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    auth_author2 Veltman, Shawn,
    author Fleming, Noah,
    author2-role Veltman, Shawn,author.|Author
    author_display Fleming, Noah
    available_at_arlington Central, Shirlington
    collection_arlington Adult Nonfiction, New Nonfiction
    detailed_location_arlington Central Adult Nonfiction, Shirlington New Nonfiction
    display_description "Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. What if the customer's dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer's fault at all? What if you could turn those customers into your best customers by making a few simple changes? Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them. "--
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    local_time_since_added_arlington Year
    owning_library_arlington Arlington Public Library, Aurora Hills, Central, Cherrydale, Columbia Pike, Connection Crystal City, Detention Center, Glencarlyn, Local History, Plaza, Shirlington, Westover
    owning_location_arlington Central, Shirlington
    primary_isbn 9781632651174
    publishDate 2017
    record_details ils:.b20092635|Book|Books||English|Career Press,|2017.|238 pages : illustrations ; 21 cm.
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    subject_facet Customer relations
    title_display Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers
    title_full Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers / Noah Fleming, Shawn Veltman
    title_short Dealing with difficult customers :
    title_sub how to turn demanding, dissatisfied, and disagreeable clients into your best customers