Be your customer's hero : real-world tips & techniques for the service front lines
(Book)
Author
Published
New York : AMACOM/American Management Association, ©2015.
Status
Central - Adult Nonfiction
658.812 TOPOR
1 available
658.812 TOPOR
1 available
Copies
| Location | Call Number | Status |
|---|---|---|
| Central - Adult Nonfiction | 658.812 TOPOR | Available |
Description
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More Details
Published
New York : AMACOM/American Management Association, ©2015.
Format
Book
Physical Desc
xii, 244 pages ; 23 cm
Language
English
Notes
Bibliography
Includes bibliographical references and index.
Description
"Provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to achieve the mindset required for Hero-Class service; understand the customer's expectations--and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with ease; and become an indispensable part of any frontline team"--Amazon.com.
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Citations
APA Citation, 7th Edition (style guide)
Toporek, A. (2015). Be your customer's hero: real-world tips & techniques for the service front lines . AMACOM/American Management Association.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Toporek, Adam. 2015. Be Your Customer's Hero: Real-world Tips & Techniques for the Service Front Lines. AMACOM/American Management Association.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Toporek, Adam. Be Your Customer's Hero: Real-world Tips & Techniques for the Service Front Lines AMACOM/American Management Association, 2015.
MLA Citation, 9th Edition (style guide)Toporek, Adam. Be Your Customer's Hero: Real-world Tips & Techniques for the Service Front Lines AMACOM/American Management Association, 2015.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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