The power of strategic listening

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Lanham : Rowman & Littlefield Publishers, [2020].
Central - Adult Nonfiction
658.45 LEWIS


LocationCall NumberStatus
Central - Adult Nonfiction658.45 LEWISAvailable


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Physical Desc
xxii, 160 pages : illustrations ; 23 cm
153812131X, 9781538121313, 9781538121306, 1538121301


Includes bibliographical references and index.
Listening is critical in today's organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen. -- from Amazon.

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APA Citation (style guide)

Lewis, L. K. (2020). The power of strategic listening . Rowman & Littlefield Publishers.

Chicago / Turabian - Author Date Citation (style guide)

Lewis, Laurie K. 2020. The Power of Strategic Listening. Lanham: Rowman & Littlefield Publishers.

Chicago / Turabian - Humanities Citation (style guide)

Lewis, Laurie K. The Power of Strategic Listening Lanham: Rowman & Littlefield Publishers, 2020.

MLA Citation (style guide)

Lewis, Laurie K. The Power of Strategic Listening Rowman & Littlefield Publishers, 2020.

Note! Citation formats are based on standards as of August 2021. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.

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