Delivering knock your socks off service
(Book)
Author
Contributors
Published
New York, NY : American Management Association, [2012].
Status
Central - Adult Nonfiction
658.812 PERFO 2012 5th ed.
1 available
658.812 PERFO 2012 5th ed.
1 available
Copies
| Location | Call Number | Status |
|---|---|---|
| Central - Adult Nonfiction | 658.812 PERFO 2012 5th ed. | Available |
Description
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Published
New York, NY : American Management Association, [2012].
Format
Book
Physical Desc
xiii, 226 pages : illustrations ; 23 cm
Street Date
1110
Language
English
Notes
General Note
"20th anniversary edition."
Bibliography
Includes bibliographical references and index.
Description
It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how customers both shop and relate their experiences, but the foundations of exceptional service remain constant. Now, readers can find new tips, tools, and techniques for the world they live in today.
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Citations
APA Citation, 7th Edition (style guide)
Performance Associates, I. (2012). Delivering knock your socks off service (Fifth updated and revised edition.). American Management Association.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Performance Associates, Inc. 2012. Delivering Knock Your Socks Off Service. American Management Association.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Performance Associates, Inc. Delivering Knock Your Socks Off Service American Management Association, 2012.
MLA Citation, 9th Edition (style guide)Performance Associates, Inc. Delivering Knock Your Socks Off Service Fifth updated and revised edition., American Management Association, 2012.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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