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Author
Series
Publisher
McGraw-Hill
Pub. Date
[2011]
Language
English
Description
Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.
Author
Publisher
American Library Association
Pub. Date
2010.
Language
English
Description
Reviews are an important resource for readers' advisory and collection development. They are also a helpful promotional tool, introducing patrons to what is new on the shelf. This resource includes: tips for writing strong, relevant reviews; different ways reviews can be used to promote your library; and, a chapter by Joyce Saricks covering the how-tos of reviewing audiobooks. Whether the ultimate goal is writing for a library website, book club,...
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