We often feel uncomfortable dealing with people who are different. Who is "different?" People from other cultures or social classes, other generations, or people with physical disabilities. This program shows how to overcome this communication barrier.

Working well with others is critical to professional success, yet many people struggle with "authority issues" that can block their progress. Professor Gruenfeld combines research on the psychology of power with the acting skills of the theater to illustrate how our nonverbal behavior affects how we are perceived in a hierarchy-far more than the words or arguments we use. In fact, she notes, our words account for only 7% of our argument's impact....

"How to Write Effective Business English gives guidance to both native and non-native English speakers on how to express yourself clearly and concisely. With case studies and real-life examples that demonstrate how English is used internationally in business, and full of ideas to help you get your communications right first time, this book sets the scene for describing the benefits of good Business English, ideal for multinational companies where...