"In finite games, like football or chess, the players are known, the rules are fixed, and the endpoint is clear. The winners and losers are easily identified. In infinite games, like business or politics or life itself, the players come and go, the rules are changeable, and there is no defined endpoint. There are no winners or losers in an infinite game; there is only ahead and behind. The more I started to understand the difference between finite...

An award-winning news anchor presents methods for better communication in any business environment During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000 interviews, during which she witnessed business leaders, politicians, and celebrities at their best and worst. Now a top CEO communication coach, Bates is renowned for her uncanny ability to transform even the shyest oratorical mouse into a public-speaking...

Birth, death, and conflict-three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication-not just using different words, but rather learning to think differently. "I Hear You" supplies proven techniques for stepping outside one's point of view and seeing things...

Everyone needs to communicate well to succeed in business. And everyone has a story to tell. This groundbreaking guide shows you how to tell your story, connect with your audience, and achieve results. --

"Is your message getting through? The right communication tactics can motivate your people -- and fuel your business.Get more of the ideas you want, from the authors you trust, with HBR's 10 Must Reads on Communication (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you get your message across -- whether you're speaking face-to-face, or connecting with someone across the world."--From...

"People often say "you can't change other people." But that's not true. If you're a leader or a manager in an organization, you have to change other people. It's your job. If you care about the people in your life who aren't reaching their potential or, worse, are acting in self-destructive ways, it's your heart's desire. The problem isn't that you can't change other people, the problem is that the things you do and say to try to change them don't...

"Two coaches to Fortune 500 companies and social enterprises show how to use the social-psychology of human connection and curiosity to drive meaningful workplace communication and collaboration In today's increasingly polarized world, we're struggling to fully understand and respect one other. As a result, we're losing sight of the importance of building and maintaining professional relationships; even forgetting to be curious and listen to each...

"Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders."--Jacket