This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view,...

Working well with others is critical to professional success, yet many people struggle with "authority issues" that can block their progress. Professor Gruenfeld combines research on the psychology of power with the acting skills of the theater to illustrate how our nonverbal behavior affects how we are perceived in a hierarchy-far more than the words or arguments we use. In fact, she notes, our words account for only 7% of our argument's impact....

Today's young workers are a new breed, thanks to two unique forces in their upbringing. Raised during the self-esteem movement, they are often self-confident and used to attention. And the first generation to grow up with technology, they work fast and expect fast results. In the workforce, they can seem demanding, even disrespectful of authority, especially the occasional "roaring tiger" with an inflated sense of entitlement. Leaders that adjust...

"How to Write Effective Business English gives guidance to both native and non-native English speakers on how to express yourself clearly and concisely. With case studies and real-life examples that demonstrate how English is used internationally in business, and full of ideas to help you get your communications right first time, this book sets the scene for describing the benefits of good Business English, ideal for multinational companies where...