Catalog Search Results
Author
Pub. Date
[2017]
Language
English
Formats
Description
What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success. Jam-packed with tools and examples, What Customers Crave helps you reinvent how you engage with customers.
Author
Series
Publisher
McGraw-Hill
Pub. Date
[2011]
Language
English
Description
Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.
Author
Publisher
American Management Association
Pub. Date
[2012]
Language
English
Description
It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how customers both shop and relate their experiences, but the foundations of exceptional service remain constant. Now, readers can find new tips, tools, and techniques for the world they live in today.
Language
English
Description
Research and compare local products or services with regional reviews. Evaluates the quality and prices of local service providers and stores including auto repair shops, auto dealerships, banks, pet-related services, dentists, fitness centers, insurance companies, plumbers, surgeons, and more. Includes rating, member comments, advice and videos.
Author
Publisher
AMACOM/American Management Association
Pub. Date
©2015.
Language
English
Description
"Provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to achieve the mindset required for Hero-Class service; understand the customer's expectations--and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with...
Author
Publisher
HarperBusiness, an imprint of HarperCollinsPublishers
Pub. Date
[2016]
Language
English
Description
Presents guidelines to help companies develop products and services customers will buy for premium prices, outlining a revolutionary approach based on a theory that companies are actually "hired" by their customers to perform specific jobs.
The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not...
Author
Publisher
Harvard Business Review Press
Pub. Date
[2019]
Language
English
Description
"Twenty years ago, this seminal book on experience innovation by Joseph Pine and James Gilmore explored how savvy companies excel by offering compelling experiences for customers--resulting not only in customer allegiance but also in a more profitable bottom line. Translated into more than fifteen languages, The Experience Economy has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local. In a brand-new...
Author
Publisher
Harvard Business Review Press
Pub. Date
[2013]
Language
English
Appears on list
Description
"The bestselling classic on disruptive innovation, renowned author Clayton M. Christensen. His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic bestseller-now updated with a fresh new package-innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right-yet still lose market leadership. Read this international bestseller to avoid a similar fate....
13) The power of WOW: how to electrify your work, your community, and your life by putting service first
Publisher
BenBella Books, Inc
Pub. Date
[2019]
Language
English
Description
"In The Power of WOW, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life -- from delivering empathetic customer service in the face of devasting circumstances to creating a self-organized organizational structure using Market Based Dynamics and everything in between"--
Author
Publisher
HarperCollins Leadership
Pub. Date
2019.
Language
English
Description
"Harness the power of communities, both inside and outside of your organization, to drive value and revenue, activate your employees' and customers' talents, and create a highly engaged, loyal customer base. What if you discovered a blueprint that could grow your brand's reputation and loyalty, dramatically reduce customer service issues, produce content and technology, and cement a powerful, lasting relationship between you and your customers? Customer...
Author
Publisher
Harvard Business Review Press
Pub. Date
[2013]
Language
English
Description
"A seminal work by bestselling author Clayton M. Christensen. In his international bestseller The Innovator's Dilemma, Clayton M. Christensen exposed this crushing paradox behind the failure of many industry leaders: by placing too much focus on pleasing their most profitable customers, these firms actually paved the way for their own demise by ignoring the disruptive technologies that aggressively evolved to displace them. In The Innovator's Solution,...
Author
Pub. Date
2020.
Language
English
Description
"A wickedly witty field guide to bookstore customers from the Person Who Doesn't Know What They Want (But Thinks It Might Have a Blue Cover) to the harried Parents Secretly After Free Childcare. It does take all kinds. If you visit bookshops more often than the grocery store, you'll recognize the types. There's the Expert (with subspecies from the Bore to the Helpful Person), the Young Family (ranging from the Exhausted to the Aspirational), Occultists...
Publisher
Wiley
Pub. Date
[2011]
Language
English
Description
"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals."--Cover.
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