"Drawing on groundbreaking brain and behavioral research, Goleman shows the factors at work when people of high IQ flounder and those of modest IQ do surprisingly well. These factors, which include self-awareness, self-discipline, and empathy, add up to a different way of being smart - and they aren't fixed at birth. Although shaped by childhood experience, emotional intelligence can be nurtured and strengthened throughout adulthood - with immediate...

The New Psychology of Selling The sales profession is in the midst of a perfect storm. Buyers have more power?more information, more at stake, and more control over the sales process?than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo. Deteriorating attention spans have made it difficult to get buyers to sit still long enough to "challenge,"...

We have all had experiences with people that prove that those with the highest IQs are not always the most successful. What could these very smart people be missing? Chances are it's emotional intelligence (EQ) - the ability to perceive, understand, and manage emotions in ourselves and others.Sounds very powerful, doesn't it? Could we really manage our own emotions, as opposed to having our emotions run the show? Could we really effect change in

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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

Discover the hidden inner workings of your mind so you can break unhelpful habits and set yourself on the path to achieving your full potential. Beyond Emotional Intelligence reveals how our ingrained mental tendencies can either help or hinder us, depending on how conscious we are of their influence over our lives. Whether we seek to set and achieve our desired outcomes, improve our relationships, or live in alignment with what we value most, we...

"La inteligencia emocional constituye un verdadero fenómeno editorial que no solamente revolucionó el concepto de inteligencia, sino que agregó una nueva expresión a nuestro vocabulario cotidiano y cambió el modo en que percibimos la excelencia personal. ¿Por qué no siempre el alumno más inteligente termina siendo el adulto que más éxito tiene en el trabajo? ¿Por qué algunos son más capaces que otros de enfrentar contratiempos, superar...

A guide that how you can improve your personal and professional relationships, your health, your children's prospects and more. Includes exercises, case studies and useful tips.