ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL Foundation Essentials - ITIL 4 Edition* is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives...

The majority of this book is based on the official AXELOS ITIL� 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.

A manual for survival and success that asks the most important question today's leaders, in any industry, can ask themselves: What would Google do? To demonstrate how to emulate Google, Jarvis lays out his laws of what he calls "the new Google century," including such insights as: Think distributed; Become a platform; Join the post-scarcity, open-source, gift economy; The middleman has died; Your worst customers are your best friends and your best...

What is your digital business model? While many leaders of companies recognize the threat from digital--and the potential opportunity--they lack a common language or a compelling framework to help them assess it and, more importantly, to direct them. They don't know how to think about their digital business model. In this probing and practical book, Peter Weill and Stephanie Woerner provide much-needed tools, self-assessments, motivating examples,...

In what sort of assemblages, the strategies and digital policies in organization are made''' Beyond digital mantras and management slogans/fictions, what is the concrete factory of information management system'' What are the parts of the human and no human actors' Is it possible to create a new approach to understand how work change (or not), to explore the potential for a social and cognitive innovation way, considering simultaneously the increase...

Vor dem Hintergrund zunehmender regulatorischer Anforderungen sowie wachsender Komplexität der eingesetzten IT-Landschaften erlangt das Themengebiet Data Governance immer größere Bedeutung in den Unternehmen. Sie umfasst die Regelungen, Mechanismen und Werkzeuge, die sich für einen verantwortungsvollen Umgang mit Daten als relevant erweisen und dabei auf fachliche und technische sowie vor allem auf organisatorische Betrachtungsperspektiven beziehen...

Today's customers want it all and they want it now: innovation, speed, agility, and value. How can you drive operational excellence, stimulate growth, and accelerate idea-to-value innovation throughout your enterprise? Shingo Prize-winning author Steve Bell, joined by other thought leaders, offers useful insights and examples you can start using now. Run Grow Transform takes the next logical step to driving enterprise value. This could be the game-changing...

Relevant to all sizes of organisation, this book addresses the social, legal, financial, organisational and ethical issues faced by IT professionals, in alignment with the BCS HEQ 'Diploma in IT' core module: Professional Issues in Information Systems Practice. This new edition takes into account the social and legal implications of the changes to legislation and technology over recent years, including the GDPR and Data Protection Act, health and...

Data Stewardship for Open Science: Implementing FAIR Principles has been written with the intention of making scientists, funders, and innovators in all disciplines and stages of their professional activities broadly aware of the need, complexity, and challenges associated with open science, modern science communication, and data stewardship. The FAIR principles are used as a guide throughout the text, and this book should leave experimentalists consciously...