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Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online...
Now a New York Times bestseller
This program is read by the author.
"Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott's own experiences at places like Apple, Google, and various start-ups. Indispensable."—Gretchen Rubin author of New York Times bestseller The Happiness Project
New Books Featured in the Monthly Library eNewsletter
Read-Alikes for American Carnage
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