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Author
Publisher
Harper Collins Leadership, an imprint of HarperCollins
Pub. Date
[2019]
Language
English
Description
"Nincompoopery -- terrible customer service, idiotic business processes, and soul-crushing management practices -- surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. Can't anybody change this? CEO and award-winning business writer John R. Brandt says we can. In Nincompoopery: Why Your Customers Hate You -- And How to Fix It,...
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