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3) The Airbnb way: 5 leadership lessons for igniting growth through loyalty, community, and belonging
Author
Publisher
McGraw-Hill
Pub. Date
[2020]
Language
English
Description
"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies...
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