The Smart Way to Respond to Negative Emotions at Work
Author
Published
[Place of publication not identified] : MIT Sloan Management Review, 2017.
Status
Available Online
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Format
Edition
1st edition.
Language
English
UPC
53863MIT58305
Notes
Description
It is impossible to block negative emotions from the workplace. Whether provoked by bad decisions, misfortune, or employees' personal problems, no organization is immune from trouble, and trouble agitates bad feelings. In many organizations, negative emotions are brushed aside or are altogether taboo. However, discounting or brushing aside negative emotions can be costly to organizations - leading to lost productivity and employee disengagement. For more than two decades, the author has studied workplace circumstances that evoke negative emotions, from exceptional organizational crises to everyday incivility. One fundamental finding is that few executives handle employees' negative feelings well. Many managers report that they do not know how to deal with negative emotions in the workplace. To address this condition, the author details how to improve competence and confidence in responding to negative emotions. She recommends specific actions to prepare for and step up to negative emotions at work - including anger, fear, and sadness, in particular. Promptly stepping up to negative emotions, the author points out, can stem interpersonal turbulence and keep satisfaction, engagement, and productivity intact. What's more, when negative emotions are acknowledged openly, the author argues, employees can learn to anticipate and interpret their colleagues' reactions to difficult circumstances more astutely. They grow to understand their own reactions better, too. With these improvements, appropriate responses to challenging situations can be made earlier, when adjustments are generally easier, more effective, and less expensive.
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Made available through: Safari, an O'Reilly Media Company.
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O'Reilly,O'Reilly Online Learning: Academic/Public Library Edition
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Citations
APA Citation, 7th Edition (style guide)
Pearson, C. (2017). The Smart Way to Respond to Negative Emotions at Work (1st edition.). MIT Sloan Management Review.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Pearson, Christine. 2017. The Smart Way to Respond to Negative Emotions At Work. MIT Sloan Management Review.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Pearson, Christine. The Smart Way to Respond to Negative Emotions At Work MIT Sloan Management Review, 2017.
MLA Citation, 9th Edition (style guide)Pearson, Christine. The Smart Way to Respond to Negative Emotions At Work 1st edition., MIT Sloan Management Review, 2017.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouped Work ID
83ac0ce2-b1bc-2180-35e8-a44d263536ac-eng
Grouping Information
Grouped Work ID | 83ac0ce2-b1bc-2180-35e8-a44d263536ac-eng |
---|---|
Full title | smart way to respond to negative emotions at work |
Author | pearson christine |
Grouping Category | book |
Last Update | 2024-06-04 09:42:47AM |
Last Indexed | 2024-06-04 13:21:38PM |
Book Cover Information
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First Loaded | Dec 11, 2023 |
Last Used | Dec 11, 2023 |
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