Catalog Search Results
Author
Publisher
Portfolio/Penguin
Pub. Date
[2013]
Language
English
Description
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject-customer loyalty-with a new book that turns the conventional wisdom on...
Author
Publisher
Wiley
Pub. Date
[2011]
Language
English
Description
"In an online and social media world, measurement is the key to success. If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies. Based on hundreds...
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