Call it persuading, negotiating or convincing. Ethical influence is the foundation of successful leadership, management, sales, and customer service. Robert Cialdini has spent his career systematically studying the psychology of influence. In this program he reveals what lies at the heart of his findings: the six principles of influence that form the basis of effective, persuasive appeals. These principles - reciprocation, scarcity, authority, commitment,...

"Is confidence always a good thing? Don Moore, Professor of Management of Organizations at the Haas School of Business, argues that confidence is good, but overconfidence can hinder growth."--

'An instant classic-this book is so utterly relevant and needed. And it is hellishly refreshing to boot. I fucking love it, and heartily recommend it to all.' -Dr Jason Fox, best-selling author of How to Lead a Quest Take a practical approach to the communication challenges in your workplace. Through 11 strategies, 23 tactics and 15 stories this handy how-to will help curious humans: use the science of connection to create compelling communication...

Working well with others is critical to professional success, yet many people struggle with "authority issues" that can block their progress. Professor Gruenfeld combines research on the psychology of power with the acting skills of the theater to illustrate how our nonverbal behavior affects how we are perceived in a hierarchy-far more than the words or arguments we use. In fact, she notes, our words account for only 7% of our argument's impact....

"Today, software organizations are transforming the way work gets done through practices like Agile, Lean, and DevOps. But as commonly implemented as these methods are, many transformations still fail, largely because the organization misses a critical step: culture and how people communicate. Agile Conversations brings an updated, practical, step-by-step guide to using the power of conversation to build effective, high-performing teams to achieve...

"Defcon 1 Leadership lets Randy Gage go into a serious, deep dive into the realities of leading an MLM team of more than 10,000 people. (He built a team of 200,000+ people, so he is uniquely qualified to write this book.) Most leadership books suggest that in every situation, there is an ideal solution that a brilliant leader will always discover. That's not the way it works in the real world. Sometimes you have to settle for a difficult, but workable...