Communicating virtually is cool, useful, and becoming more universal every day. But the actual communication is often quite bad. Indeed, everyone agrees that the quality of human connection we feel in virtual meetings, email, and other forms of virtual communication is awful. Worse than boring, virtual communication very often leads to misunderstandings, because it deprives us of the emotional knowledge that helps us understand context. How can we...

"Since 2004, Baby Sign Language Basics has introduced hundreds of thousands of parents and caregivers around the globe to the miracle of signing with their babies -- and left them wanting more! Now, in this newly expanded edition, Monta Z. Bryant provides more than 300 American Sign Language (ASL) signs, illustrated with the same clear, easy-to-understand photos and descriptions. Baby-specific signing techniques, songs, and games are also included...

Our brains are constantly transmitting and receiving signals of which we are unaware. Morgan highlights recent research that shows how humans are programmed to respond to the nonverbal cues of others. He introduces seven "power cues" which are essential for any leaders in business or the public sector.

Whether it is among colleagues at lunch or an audience of a thousand, a leader's role is to move and inspire others. It's not only the big occasions that test a leader's mettle, but the little ones as well -- in a casual conversation in the elevator, in phone calls, or one of many incidental, seemingly "insignificant" interactions in everyday work life. Written by one of the world's leading communications coaches, Speaking as a Leader shows you how...

"- Opening lines that really work - Tips and tricks for the tongue-tied - The etiquette of escape - Mastering the fine points of eye contact, small talk, introductions, and more - Feel terrific at any party -- business or social Does the idea of talking to a lot of people you don't know make you weak in the knees? You may be suffering from mingle-phobia -- a secret fear of parties. The Art of Mingling will show you how to overcome your fears, meet...

"The author of Conversational Capacity shows professionals how to achieve greater effectiveness--and deeper purpose and meaning--by building their ability to engage in open, constructive, learning-focused dialogue when it counts"--