Catalog Search Results
Author
Publisher
Berrett-Koehler Publishers
Pub. Date
[2020]
Language
English
Description
"An authentic brand community is more than just people buying your product or working alongside one another. This book articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships"--
Author
Publisher
John Wiley & Sons, Inc
Pub. Date
[2019]
Language
English
Description
Accelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication...
Author
Publisher
Berrett-Koehler Publishers
Pub. Date
2020
Language
English
Description
"Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results." --Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA) Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy....
Author
Publisher
John Wiley & Sons, Inc
Pub. Date
[2023]
Language
English
Description
"No Forms. No Spam. No Cold Calls. is a rallying cry for a new generation of sales and marketing leaders who are ready to ditch the traditional strategies, tactics, and technologies that are no longer working to deliver breakthrough results. With this customer-first approach, you'll be able to confidently take down the forms, stop sending bulk emails, and quit making cold calls--and achieve breakthrough results"--
Author
Publisher
John Wiley & Sons, Inc
Pub. Date
[2020]
Language
English
Description
"It Starts with Clients is a double entendre (actually "triple"): (1) It's about helping people when they are starting out to build a client base in their careers; (2) It affirms that when you start a business, it's best to start with a potential client/customer already in hand; and (3) All business strategy should start from an understanding of the needs of the client/customer. Over the last 20 years Sobel has developed the single most significant,...
Author
Publisher
Crown Business
Pub. Date
©2014.
Language
English
Description
"In Scaling Up Excellence, bestselling author Bob Sutton and Stanford colleague Huggy Rao tackle the topic that obsesses businesses large and small, from start-ups to Fortune 500 companies--how to scale up their businesses and spread excellence throughout the organizational culture"--
Author
Publisher
Hay House, Inc
Pub. Date
[2020]
Language
English
Description
"The biggest problem that most entrepreneurs have isn't creating an amazing product or service; it's getting their future customers to discover that they even exist. Every year, tens of thousands of businesses start and fail because the entrepreneurs don't understand this one essential skill: the art and science of getting traffic (or people) to find you. Russell Brunson, CEO and co-founder of the multimillion-dollar software company ClickFunnels,...
Author
Publisher
John Wiley & Sons, Incorporated
Pub. Date
2019
Language
English
Description
How organisations can drive growth in the Customer Economy. The Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace - putting far more power in the hands of both customers and end-consumers. The traditional inside-out, functionally-siloed business model, typical of the product and sales-led growth...
Author
Publisher
John Wiley & Sons, Inc
Pub. Date
[2019]
Language
English
Description
"From the experts at Techstars comes the elemental, essential, and effective strategy that will help any startup identify, build, and grow their customers from day 1. Most startups fail because they can't grow revenue early or quickly enough. Startup CEOs will tell you their early missteps can be attributed to not finding their product market fit early enough, or at all. Founders overspend time and money trying to find product-market fit and make...
Author
Publisher
Wiley
Pub. Date
[2020]
Language
English
Description
"Salesforce, Hubspot, Gainsight, and other tech brands have pioneered a new marketing and branding playbook focused on serving the people *behind* the companies they sell to. They have built category-defining (and in some cases category-creating) companies and communities that led to faster growth, higher valuations, and dominant market positions. This book is an exclusive look into the 'human first' marketing playbook of some of the best brands in...
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