It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, they can be learned and serve you well throughout your career. We will learn the qualities of a great customer service...

The average American works 9.2 hours a day. Though American work laws require all full-time employees to take a lunch break - only 1 in 3 workers actually take a lunch break. The remaining 2 in 3 eat at their desks and do not take short breaks. In fact, coworkers are often hesitant to even take a break if their manager does not. Taking breaks may reduce headaches, eyestrain, and lower back pain. Schedule your breaks and make them a habit. We will...

"When a high school student started a private Instagram account that used racist and sexist memes to make his friends laugh, he thought of it as "edgy" humor. Over time, the edge got sharper. Then a few other kids found out about the account. Pretty soon, everyone knew. Ultimately no one in the small town of Albany, California, was safe from the repercussions of the account's discovery. Not the girls targeted by the posts. Not the boy who created...

Disenchanted with their fixed places on the map, the states swap spots in hopes that each can get to see a different part of the country and do something different for a change.

What Will Little Bear Wear: Little Bear would like to play in the snow. He asks Mother Bear to make him a hat, pants and coat to keep him warm. He finally decides what he needs to keep him warm is a fur coat. He takes off the clothes leaving his fur coat and he isn't cold.. Hide and Seek: Little Bear and his friends (Owl, Hen, Duck & Cat) play hide and seek in the forest.. Little Bear Goes to the Moon: Little Bear makes himself a space helmet so that...

Freeman Dyson, Paul Steinhardt, Michael Gordin and Nobel Laureate Tony Leggett briefly examine the so-called "anthropic principle" that is currently in vogue in many areas of fundamental physics.

Is something bugging you? Here is the funny side of waging war against - oh no! - head lice. This book is guaranteed to make you laugh- and itch! From the opening scene of happy, oversized lice, you know these bugs are determined to stay, and Mom is about to go nuts!

Four diverse experts (Stefan Collini, John Dunn, Ben Nelson, Josiah Ober) give their unique perspectives on the overlap of life within and beyond the ivory tower of universities.

In "Franklin Rides A Bike", Franklin noticed all his friends are riding their bikes without training wheels. At first, he was a little embarrassed with his training wheels but with the help of his mother, he learned how to finally ride a bike without training wheels.. In "Franklin Is Messy", Mr. & Mrs. Turtle are always on Franklin to clean up his room. Franklin never seemed to have time to get around to it until he accidentally stepped on his favorite...

Ever since Willie Bentley was a young boy, he was fascinated with snowflakes. He looked at them under a microscope and studied their icy crystals. He even drew pictures of them, finding no two snowflakes exactly alike.