The New Psychology of Selling The sales profession is in the midst of a perfect storm. Buyers have more power?more information, more at stake, and more control over the sales process?than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo. Deteriorating attention spans have made it difficult to get buyers to sit still long enough to "challenge,"...

Communication is a multifaceted skill that facilitates the flow of information and collaboration in the workplace. These shortcuts provide concise, actionable guidance on how to improve your skills across different communication types and channels, helping you become a more efficient, persuasive, and effective communicator.

Drive long-term profits and growth by making the company a place your employees love. In Great Company presents a practical approach to ensure that your employees perform at their highest possible levels. It's not about increasing salaries, offering huge bonuses, or investing in the latest employee engagement tools. The real answer is simpler, deeper, and longer-lasting: getting your people to love where they work. Founder and CEO of one of today's...

"The groundbreaking psychologist argues that understanding personality is the key to our well-being We are all curious about what people are thinking and what makes them tick. This urge to understand others helps us to adapt successfully to the world around us. Now, in Personal Intelligence, the renowned psychologist John D. Mayer reveals that we all possess a type of intelligence--a master guidance system--that allows us to understand the motives,...

Enhance Your Emotional Intelligence Emotional intelligence is about people. And so is talent development (TD). For TD professionals to succeed, they must be comfortable with all aspects of working with people. The best tool for their success is emotional intelligence. Part of the ATD Soft Skills Series, Emotional Intelligence in Talent Development is your resource for developing your emotional intelligence skills. Expert Patrick Malone explains emotional...

A Conscious Approach to Leadership and Life Leading lightly is about looking at what you do through a radical new lens. It's a way to powerfully transform your performance, make better decisions, gain greater self-awareness, and develop the capacity to manage your work and life with enduring ease and clarity. An alternative to the everyday stress, pace, challenges, and burdens that weigh you down, leading lightly shows you how to shift your mindset,...

This book weaves together spirituality and a systemic version of emotional intelligence that incorporates Kurt Lewin's social science and other sources. Emotional intelligence calls on us to be fully present to the moment. It calls on us to be appreciative of ourselves and our relationships. Likewise, a calm and compassionate presence is almost universally recognized as a spiritual way of being. In other words, the overwhelming majority of the world's...

"This book describes how 25 outstanding leaders used emotional intelligence to deal with critical challenges and opportunities.. The book distills the leaders' experiences into nine strategies that can help any leader or potential leader to be more effective. Each chapter concludes with activities that help readers to apply immediately each of those strategies."--Dust jacket flap.