Today's customers want it all and they want it now: innovation, speed, agility, and value. How can you drive operational excellence, stimulate growth, and accelerate idea-to-value innovation throughout your enterprise? Shingo Prize-winning author Steve Bell, joined by other thought leaders, offers useful insights and examples you can start using now. Run Grow Transform takes the next logical step to driving enterprise value. This could be the game-changing...

This book reads like a conversation on IT service management. Rather than reinventing traditional IT frameworks or methods, IT4B provides a coherent understanding of digital readiness for your enterprise. It offers insight and coaching, rather than ready-made advice because not all businesses work best with a one-size-fits-all approach.

Finding your bearings as a manager can feel overwhelming--but you don't have to fake it to make it, and you don't have to go it alone. Lara Hogan shares her recipe for supporting and leading a tech team--from developing your mentoring and coaching skills, to getting comfortable with having difficult conversations, to boosting trust among teammates--while staying grounded along the way.

ITIL� 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL� 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

Become part of the solution to climate change and learn how you can reduce the carbon footprint and increase the sustainability of your IT systems. Learn how to ensure new equipment is as power efficient, sustainable, and repairable as possible. Uncover the sustainability policies of your cloud and IT service providers so you can make thoughtful, cost-sensitive, and environmentally sound decisions when purchasing cloud-based SaaS and other services....

Configure Ansible and start coding YAML playbooks using the appropriate modules Key Features Create and use Ansible Playbook to script and organise management tasks Benefit from the Ansible community roles and modules to resolve complex and niche tasks Write configuration management code to automate infrastructure Book Description Configuration Management (CM) tools help administrators reduce their workload. Ansible is one of the best Configuration...

Twenty years ago, The Digital Economy changed the way the world thought about the Web and Internet. While everyone else was in awe of "websites" and "dot coms," Don Tapscott was among the first people to argue that the Internet would fully transform the nature of business and government. It goes without saying that his predictions were spot on. Now, in this new edition of his classic work, the New York Times bestselling author provides topical updates...

The Digital Age is as transformative as the Industrial Revolution and Joshua Cooper Ramo explains how to survive. He is a policy expert who has advised the most powerful nations and corporations, says yes; if people are ready to ride the disruption. Drawing on examples from business, science, and politics, Ramo illuminates people's transformative world. Start by imagining a near future when America's greatest power is not its military or its economy,...