From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice!
 
There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office...

Two well-respected management experts deliver an authoritative manual that provides valuable insights for turning conflicts in the workplace into productive working relationships.
The toughest part of any job is dealing with the people around you. Scratch the surface of any company and uncover a hotbed of emotions—people feeling anxious about performance, angry at co-workers, and misunderstood by management. Now, in WORKING WITH...

Toxic organizations are rife with conflict, fear and anger. The environment causes people to have physiological responses as if they're in a fight-or-flight situation. Healthy people become ill. Colds, flu and stress-related illnesses such as heart attacks are more common. By contrast, in resonant organizations, people take fewer sick days and turnover is low. People smile, make jokes, talk openly and help one another." - Annie McKee (author, consultant)...

"In a world where we are constantly connected, and social media has become the primary way we communicate, the key to getting ahead is being the person others like, respect, and trust. Because no matter who you are or what profession you're in, success is contingent less on what you can do for yourself, but on what other people are willing to do for you. Here, through 53 bite-sized, easy-to-execute, and often counterintuitive tips, you'll learn to...

"Hallowell, known for his work with children and adults, now identifies the underlying reasons why people really lose their ability to focus at work--where many of today's adults feel distracted and unproductive. He explains why commonly offered solutions like 'learn to manage your time better' or 'make a to-do list' just don't work because they don't address the deeper, underlying issues of mental distraction"--

"The proven process for making the most of every business meeting --from the coauthor of the international bestseller Dealing with People You Can't Stand. From Dr. Rick Brinkman, one of the bestselling masterminds who made Dealing with People You Can't Stand a little less painful -- and a lot more productive -- comes the much-needed cure for that time-wasting, headache-inducing, soul-sucking plague known as meetings. This proven step-by-step method...

According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies such as technical skills and IQ in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate--it's a skill that all of us can improve. With this double volume you'll get HBR's 10 Must Reads on Emotional...

Louise Carnachan has helped thousands of people thrive at work by improving relationships with their colleagues; here, she provides concrete, actionable steps to deal with an array of problematic coworkers. "If you're stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it. Going to bed angry and waking up only to...